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https://www.youtube.com/ShepHyken Shep Hyken: Customer Service & CX Expert - YouTube Keynote speaker and customer service expert, Shep Hyken delivers high-energy, content rich and entertaining speeches – creating a memorable presentation with... shep hyken customer service cx expert youtube https://www.customerexperiencedive.com/news/t-mobile-ai-preemptive-customer-service-digital-experience/730969/ T-Mobile to tap AI for preemptive customer service | CX Dive The company is focusing on AI-powered tools to track potential service disruptions, keep agents informed and streamline the shopping process. tap ai customer service mobile preemptive cx https://www.customerexperiencedive.com/news/consumers-frustrated-digital-self-service-clarity/802170/ Consumers grow frustrated with unclear digital self service | CX Dive Most consumers say they have abandoned a digital task because it was too annoying, Liferay found. digital self service cx consumers grow frustrated https://www.customerexperiencedive.com/news/call-center-agents-recommending-self-service-gartner/749814/ Call center agents aren’t promoting self-service | CX Dive Customers are about twice as likely to use self-service after an agent suggests it, but most say it didn’t come up on a recent call, a Gartner survey found. call center self service agents promoting cx https://www.customerexperiencedive.com/news/cogito-survey-chatbots-live-agents-empowerment/703168/ Even with AI, human touch remains essential in customer service | CX Dive Though customers are comfortable with agents using AI to speed up inquires, they still want to talk to live humans, research found. ai human customer service even touch remains https://www.customerexperiencedive.com/news/starbucks-order-fulfillment-speedy-service-siren-craft-system/720896/ Starbucks streamlines beverage making, creates role to speed service | CX Dive The Siren Craft System, rolling out across the U.S. and Canada by the end of July, aims to help baristas and managers anticipate demand and improve experience. service cx starbucks streamlines beverage making https://www.customerexperiencedive.com/news/third-party-conversational-ai-agents-customer-service/744969/ How third-party conversational AI could upend customer service | CX Dive Experts expect conversational assistants to take on the burden of making customer service queries for customers, but this creates new challenges for CX leaders. third party conversational ai customer service could upend https://www.customerexperiencedive.com/news/social-media-holiday-customer-service-facebook-instagram/733124/ How consumers are using social media for holiday customer service | CX Dive Facebook is the most common platform for customers contacting brands through social media, with Gen Z leaning toward Instagram. using social media customer service consumers holiday cx https://terralogic.com/ai-agent-as-a-service/ AI Agents as a Service | CX, IT & Marketing by Terralogic ai agents service cx marketing https://www.customerexperiencedive.com/news/5-topics-customer-service-generative-ai-burnout-offshoring-remote-work/725973/ 5 trends shaping the future of customer service | CX Dive The call center landscape is shifting. Generative AI, budget considerations, and employee experience initiatives will all shape the future of customer service. trends shaping customer service future cx dive https://www.alorica.com/ Customer Service CX Leader | Alorica customer service cx leader https://www.customerexperiencedive.com/news/consumers-prefer-human-led-customer-service/814226/ Consumers prefer talking to people in customer service | CX Dive Two-thirds of consumers are not confident with how companies use generative AI to interact with customers, a Pegasystems survey found. customer service consumers prefer talking people https://www.customerexperiencedive.com/news/ll-bean-call-center-customer-self-service/713257/ L.L. Bean cuts call center hours as more customers turn to self-service | CX Dive The changes are in response to long-term customer trends, not current business conditions, the retailer told CX Dive. call center self service bean cuts hours https://www.customerexperiencedive.com/news/darden-restaurants-point-of-sale-longhorn-q2/736112/ Darden Restaurants begins POS rollout as it pursues speedier service | CX Dive The new point-of-sale system will help the company speed up orders and improve its data capabilities at nine restaurant brands, executives said. service cx darden restaurants begins pos https://www.customerexperiencedive.com/news/chipotle-q4-customer-service-training-speed/707003/ Chipotle combines automation, training to spur speedy service | CX Dive The restaurant is banking on loyalty improvements, automation and improved store management to ensure fast and accurate service. service cx chipotle combines automation training https://www.customerexperiencedive.com/news/shake-shack-speedier-service/740674/ Shake Shack boasts speedier service | CX Dive The restaurant chain reduced its average order wait time by one minute in 2024, and it plans to drive that number down even further. shake shack service cx boasts dive https://www.customerexperiencedive.com/news/target-express-self-checkout-cashiers-customer-service/710487/ Target rolls out express self-checkout lanes to speed up service | CX Dive The retailer will introduce self-checkout lanes limited to 10 items and give managers more leeway to open and shut self-service lanes throughout the day. self checkout service cx target rolls express https://www.contactcentresummit.ca/ Contact Centre Summit Canada | CX & Service Event Mar 6, 2026 - Join Contact Centre Strategies Summit, Canada’s top CX event, to reimagine contact centres as growth engines and boost customer experience. centre summit canada cx service event https://www.customerexperiencedive.com/news/starbucks-human-connections-green-apron-service/756210/ Starbucks puts human connection at the forefront of new service strategy | CX Dive As the coffee chain prepares to deploy the Green Apron Service plan nationwide, it is building on an eight-week pilot across 1,500 stores. human connection new service starbucks puts forefront https://www.customerexperiencedive.com/news/customer-service-technology-spend-rising-people-replaced/816757/ Companies can’t offset rising customer service tech costs with staff cuts, Gartner finds | CX Dive Automation can’t replace human agents without the risk of operational disruption and a worse customer experience, the firm says. customer service finds cx companies offset rising https://trans-cosmos.eu/technology/ CX/BPO Service Provider | transcosmos Europe We are transcosmos, Your Global Digital Transformation Partner with a global footprint of 70,000 professionals, across 36 countries and regions. Offering... cx bpo service provider transcosmos europe https://www.customerexperiencedive.com/news/customers-trust-ai-low-service-leaders/721256/ Customers’ trust in AI is dismal, but that shouldn’t dissuade service leaders | CX Dive Most customers don’t want AI in customer service, Gartner found, but smart implementations and readily available agents can help build trust. trust ai dismal service leaders