Sponsor of the Day:
Jerkmate
https://www.shiftcx.de/
SHIFT/CX: Plattform zum Customer Experience Management
shift cxplattform zumcustomer experiencemanagement
https://www.shiftcx.de/events/live-talks-webinare-conversation-cafes.html
SHIFT/CX: Live-Talks, Webinare & Conversation Cafés
shift cxlive talkswebinareconversation
https://www.shiftcx.de/impressum/datenschutz.html
SHIFT/CX: Datenschutz
shift cxdatenschutz
https://www.shiftcx.de/impressum/ueber-kongressmedia.html
SHIFT/CX: Über Kongress Media
shift cxkongressmedia
https://www.shiftcx.de/insight-hub/crm-lead-vertriebsmanagement.html
SHIFT/CX: CRM, Lead- & Vertriebsmanagement
shift cxcrm leadvertriebsmanagement
https://www.nojitter.com/contact-centers/ccaas-to-cx-surviving-the-shift
CCaaS to CX: Surviving the shift
Jan 30, 2026 - However, we aren’t exactly clear on what CX is, and that means that the vendors (and enterprises) need to learn and adapt quickly.
ccaascxsurvivingshift
https://www.cxtoday.com/crm/composable-cx-replace-monolithic-crm/
Composable CX vs Monolithic CRM: The Enterprise Shift
Composable CX stacks are replacing monolithic CRM. Learn how modular customer data and APIs reshape enterprise CX strategy.
cx vsenterprise shiftcomposablemonolithiccrm