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Though more integral to organizations than ever before, IT is often seen as a technical function rather than a strategic enabler. IT must impr...

Developing disaster recovery is a crucial function of the IT department, and infrastructure managers are tasked with executing the plan. While...

The info-Tech Awards celebrate outstanding achievements in IT, recognizing both individual leaders and organizations that have demonstrated exceptional...

Organizations operate amid accelerating change and complexity, with intertwined systems, overlapping processes, and increasing pressure to ada...

This 2025 vendor insights report, built on 175,000 verified reviews across 400+ software categories, reveals how buyer behavior is changing in...

This year’s CIO Priorities report highlights five key initiatives that will help IT deliver the greatest value in the year ahead, based on dat...

Manufacturers are progressively embracing smart technologies, driven by the desire to increase efficiency, reduce operational costs, and enhan...

IT leaders are often held accountable for unexpected cost overruns despite routinely being excluded from project budgeting in the first place....

Defining an automation suite for your organization can be daunting, since trends and product offerings are constantly shifting. Ensure you hav...

In 2025, IT leaders will have to go from managing information to cultivating high-quality knowledge. They will face a transformative challenge...

Identity and access management must be done by most organizations. Provisioning, moving or updating, and deprovisioning resources do not have ...

With delivery teams under continual pressure to deliver faster, higher-quality products, the promise of Generative AI (GenAI) is too tempting ...

This blueprint offers guidance, tools, and templates to ensure that if an emergency hits your organization, forcing your employees to work rem...

Explore how focusing on sustainable scale-out can help you avoid AI fragmentation in this keynote presentation delivered at Info-Tech LIVE 2025.

Achieving a successful product launch requires thorough planning and unwavering attention to the intricacies of the process. The process is in...

Organizations are no longer being measured by financial performance but by how they contribute to a sustainable and equitable future. IT group...

With the COVID-19 pandemic forcing many businesses to start operating remotely, security is often the first to suffer. Start a training progra...

IVR approaches are being reimagined across industries as the desire to improve the customer experience becomes a primary focus. Use this deck ...

This keynote, delivered at LIVE 2024, uncovers insights on how IT leaders can embrace adaptive leadership, blending technology with human-cent...

Self-service BI tools are becoming prevalent, signaling a move toward a more federated operating model for the BI team. As a technology and da...

This blueprint explores the importance of formulating and integrating the fundamental components of the brand essence into a well-crafted bran...

AI continues to be the most transformative and disruptive technology today, with organizations around the world accelerating their adoption an...

This research is comprised of use cases, templates, and a validated view of how not-for-profits can leverage AI and ML to drive organizational...

Build a strategic workforce plan to drive IT staff engagement and productivity, and limit workforce gaps.

Leading organizations require a unified and validated view of business capabilities that aligns initiatives, investments, and strategy in orde...

This blueprint reviews Info-Tech’s business-centric definition of augmented reality, as well as the technology’s key benefits and how it will ...

Disruptions to the status quo need to be understood as opportunities. Adapting to changing regulatory requirements, client expectations, and t...

This trends report provides insights into the opportunities and challenges ahead leading to the transportation and logistics industry of the f...

Use Info-Tech’s Microsoft Teams Cookbook to successfully implement and use Teams. This cookbook includes recipes for IT best practices for gov...

Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance tha...

As manufacturing has become more complex and global, legacy, monolithic MES systems are failing to keep pace with the need for connectivity, r...

Managing risk has never been more important. Ensure that your organization has an established and manageable way of governing a process relate...

Effective congestion management requires reliable and efficient technology systems capable of real-time data collection, traffic monitoring, a...

The pace and uncertainty in the current business environment introduces new and emerging vulnerabilities that can disrupt an organization’s st...

Develop processes, procedures, and policies to effectively manage cloud costs.

Event marketers know they need a robust event planning process for successful live events, but they’re perpetually short on time. This guide...

Investing in brand awareness is crucial for companies to stand out from their competitors and continue to grow in a sustainable manner. Succes...

SMMPs reduce complexity and increase the results of enterprise social media initiatives. SMMPs integrate with a variety of different social me...

The lightning-fast evolution of the AI landscape makes it a challenge for IT to integrate new AI systems and use cases into existing infrastru...

Traditional enterprise architecture management (EAM) addresses only the IT function – 10% of an organization and not the other 90%. This rese...

A value-driven approach to digital transformation that allows you to identify what aspects of the business to transform, what technologies to ...

Research consumption reveals IT started building the foundation in 2024 to future-proof the organization.

Marketers only have 7 seconds to capture a visitor's attention but often don't realize that the space between competitors and their company is...

Guide new CMOs through their critical first steps by addressing key pain points and obstacles while implementing effective marketing strategie...

Better bridge IT and business operations for greater transparency and more effective organizational structure. See how our resources can help.

This overview of AI/ML use cases in the Sports & Entertainment industry provides insights into the latest and most impactful AI/ML use cases f...

The wealth management industry is experiencing the largest transfer of wealth, from generation to generation, in its history. This process is ...

Webinar: Architecting Success: 12 Steps to Enterprise Architecture Excellence

Organizations are relying on IT to lead the critical, faster, and more frequent changes happening due to, among others, emerging technologies....

Healthcare organizations must modernize EHR systems for interoperability, AI readiness, and efficiency. Fragmented IT environments post-M&A cr...

From decoding generative AI to maturing financial processes and modernizing infrastructure, IT leaders are aligning strategy with execution to...

There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your ...

VMware’s dominance in the Hypervisor space is not what it once was. However, it still owns significant market share. The growth of competitors...

Our research shows that the 25% of AR programs that deliver business value back to their companies do so by bringing analyst insights “inside”...

Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you ...

Jul 1, 2025

Organizations face an ever-evolving range of cyberthreats. It is crucial to have a security incident management program to detect, respond, an...

This report provides rationale surrounding AI in fleet management as a practical solution for businesses.

The concept of distributed trust in technology design has become even more important as mobile contact tracing apps emerge as a tool to help f...

The healthcare generative AI field is rapidly advancing, with a plethora of vendors each purporting that their AI features can tackle healthca...

LIVE 2024’s lightning round presentations offered attendees brief but incisive looks into the most critical topics impacting IT today – guided...

Modernize Your Loyalty Program Through a Digital Strategy helps organizations rethink how they design, deliver, and scale loyalty by aligning ...

You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visu...

The goal of this guide is to provide a structured, outcome-focused approach to evaluating AI knowledge management platforms. It is tailored fo...

Strengthen product management in your organization through effective executive leadership by focusing product teams on core capabilities and p...

CTOs and CMOs can use this research to break down IT and marketing silos and ensure the departments are working toward common goals. Strategic...

More than 80% of the larger enterprises we’ve worked with start out wanting to develop advanced Service Management processes without having th...

Discover how CIOs can lean into the curve and transform your organization from this keynote presentation delivered at Info-Tech LIVE 2024.

Field Effect named MDR Leader for the 4th year by Info-Tech’s 2025 Report, earning 98% recommend rate and +98 Emotional Footprint for customer trust.

For more than 40 years, information technology has radically transformed organizations, from the computerization of operations to the digital ...

This storyboard outlines a four-step framework for transportation CIOs to lead through disruption: assess risk, align resources, build a respo...

We’ve consolidated the most critical research for IT leaders in the public sector so far in 2025.

Taking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will imp...

​The AI ecosystem is much more than just an AI model, requiring configuration, data collection, machine resource management, and more to drive...

Use this brief primer to understand the implications of Exponential IT on Security & Privacy.

Generative AI introduces new risks, and several institutions are introducing guidance or legislation to mitigate the risks involved in deployi...

This research aims to demystify the procurement function for manufacturing CIOs by exploring the key stages of the sourcing and procurement li...

This blueprint provides a step-by-step system for designing a measurable, scalable, and buyer-driven CX strategy. It integrates personas, jour...

Avisi Technologies Avisi is a medical device company treating glaucoma, a disease that can cause permanent blindness. To strengthen brand consistency, I...

Organizations are increasingly dependent on IT for success, putting the spotlight on IT and the CIO like never before. Yet, outdated perceptio...

A GTM strategy on a page streamlines strategy development, addressing challenges like information overload, cross-functional alignment, market...

Retail Banking is being transformed by accelerating competition, especially from startups with no legacy infrastructure. New products and ser...

Webinar: Optimise Vendor Costs and Reduce Risks (APAC)

As use of Agile grows in your organization, its benefits can be stifled by inconsistent practices and friction with existing management and go...

Modern marketing management suite (MMS) platforms are imperative given today’s complex, multitiered, and often non-standardized marketing proc...

insightsoftware: How AI is Used for Connecting, Managing, and Visualizing Data

Brand strategy is like a sports game plan. It’s the playbook that guides the team to victory, the foundation upon which businesses build their...

This blueprint helps enterprises looking for either business model transformation and/or digital transformation to understand platform strateg...

Webinar: Ransomware Response: How Boards Can Lead the Fight (APAC)

Use this brief primer to understand the implications of Exponential IT on Strategy, Risk, and Governance.

The metaverse is a platform combining multiple technologies to enable social and economic activity in a digital world that is connected to the...

Onboarding is the most important step in the customer journey. It kicks off and establishes the tone for the customer relationship and sets cu...

AI/ML is being rapidly adopted in banking. It is changing the way banks operate, which is causing banks to reconsider how they deliver their g...

Many marketers struggle to build their ABM strategy because they have not yet developed their core capabilities for a successful enterprise ma...

Rarely do organizations get the EA governance framework right and EA governance is often perceived as an unnecessary layer of bureaucracy beca...