https://researchcommons.waikato.ac.nz/entities/publication/a9216e77-6c3d-400c-a41c-e9c476253f38
Knowledge transfer and knowledge building at offshored technical support centers
This study investigates knowledge transfer and knowledge building at three technical support centers (TSCs) which have been offshored to China. Utilizing an...
technical support centersknowledge transferbuilding