https://www.penguin.com.au/books/the-customer-is-always-wrong-9781933368900
The Customer Is Always Wrong by Jeff Martin - Penguin Books Australia
the customer is always wrongjeff martinpenguin books
https://www.eff.org/deeplinks/2005/09/customer-always-wrong-users-guide-drm-online-music
The Customer Is Always Wrong: A User's Guide to DRM in Online Music | Electronic Frontier Foundation
Oct 6, 2011 - If you buy music from an online music store, you may be getting much less than you thought. Today EFF released "The Customer Is Always Wrong: A User's Guide to...
the customer is always wrong