https://help.zoho.com/portal/id/community/topic/kaizen-232-building-a-ticket-escalation-mechanism-from-zoho-crm?page=1
Kaizen 232 - Building a Ticket Escalation Mechanism from Zoho CRM
Learn how to escalate Zoho Desk tickets directly from Zoho CRM using a related list widget. Update ticket status, trigger SLA, and create escalation records...
building aticket escalationkaizenmechanismzoho