https://www.sprinklr.com/stories/umniah/
Umniah transforms customer care with AI-powered chatbot, reduces agent handover by 53%
Using Sprinklr’s unified platform and AI-powered chatbot, Umniah turned a high-volume call center into a lean, digital-first operation, dramatically reducing...
ai powered chatbotcustomer careagent handover
https://www.telecomreview.com/articles/telecom-vendors/29023-ericsson-and-umniah-by-beyon-strengthen-sustainability-efforts-in-jordan/
Ericsson and Umniah by Beyon Strengthen Sustainability Efforts in Jordan - Telecom Review Middle...
Apr 23, 2026 - Coinciding with Earth Day 2026, Ericsson and Umniah by Beyon have expanded their collaboration under the Ericsson e-Waste program to support responsible...
sustainability effortstelecom reviewericssonumniah