https://www.techpartner.news/news/this-is-ai-speaking-what-uniting-nswacts-voice-bot-tells-us-about-the-future-of-call-centres-622657
This is AI speaking: what Uniting NSW.ACT's voice bot tells us about the future of call centres -...
When an 86-year-old veteran rang Uniting NSW.ACT to cancel a home-care visit, he did not get a person.
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