https://www.bain.com/de/insights/founders-mentality-westward-winds-lost-voices-from-the-frontline/
Founder's Mentality: Westward Wind - Lost Voices From the Front Line | Bain & Company
Jan 29, 2019 - As insurgent companies gain scale, they often start focusing on the "average customer" rather than listening to real customers and frontline employees.
voices from the front line