https://www.dublininquirer.com/homeless-people-often-complain-about-the-freephone-but-not-to-those-who-run-it/
Homeless People Often Complain About the Freephone. But Not to Those Who Run It. - Dublin Inquirer
Feb 7, 2018 - New standards for homeless services call for feedback from people who use them. But some say they’re afraid they’ll be punished if they complain to officials.
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