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https://www.freshworks.com/theworks/employee-experience/ai-leadership-skills/ The Making of a New-Era IT Leader | The Works | Freshworks Apr 16, 2026 - AI has changed what IT does. The job of leading has changed even more. Read more. new era works freshworks making leader https://www.freshworks.com/theworks/customer-experience/5-ways-chatbots-improving-2025/ How Customer Service Chatbots Will Up Their Game in 2025 | The Works | Freshworks Mar 25, 2026 - Too many customer service chatbots deliver mediocre experiences. Smart companies are making these critical improvements. customer service chatbots works freshworks game 2025 https://www.freshworks.com/theworks/employee-experience/it-priorities-2026/ 5 Shifts That Will Define IT Leadership in 2026 | The Works | Freshworks Apr 14, 2026 - A new report points leaders toward prevention and autonomy rather than reactive speed. Read more. 5 shifts works freshworks define leadership 2026 https://www.freshworks.com/theworks/employee-experience/robert-lyons-qa/ How This CTO Builds The Foundation For AI | The Works | Freshworks Apr 16, 2026 - Robert Lyons has a message for leaders chasing the AI moment: Slow down, clean up your data, and build from a foundation that can support what you're... ai works cto builds foundation freshworks https://www.freshworks.com/theworks/customer-experience/ Customer Experience - The Works - Freshworks Oct 3, 2023 - Trends and insights from Freshworks about improving experience for employees, customers, and buyers. customer experience works freshworks https://www.freshworks.com/theworks/company-news/freddy-ai-agent-cx-ex/ Introducing Freddy AI Agent for Superior CX and EX | The Works | Freshworks Apr 14, 2026 - Autonomous AI agents are transforming the way businesses provide reliable, always-on service to customers and employees. Learn more. freddy ai agent works freshworks introducing superior cx https://www.freshworks.com/theworks/company-news/firehydrant-reliability-operations-service-management/ Bringing Reliability Operations Into Service Management with FireHydrant | The Works | Freshworks Apr 16, 2026 - When service management meets engineering incident response. Read more about FireHydrant’s integration with Freshservice. reliability operations service management works freshworks bringing firehydrant https://www.freshworks.com/theworks/ai-assisted-service/ai-roi-roadmap/ The AI ROI Roadmap | The Works | Freshworks Aug 11, 2025 5 Min read The AI ROI roadmap To escape pilot purgatory and realize real ROI, organizations need more than bold AI goals—they need to define a... ai roi works freshworks roadmap https://www.freshworks.com/theworks/ai-assisted-service/how-ai-agents-make-decisions/ How AI Agents Will Make Smart Decisions | The Works | Freshworks Apr 16, 2026 - In the not-too-distant future, teams of autonomous AI agents will help business leaders make decisions. Here’s how to make sure the bots get it right. make smart decisions ai agents works freshworks https://www.freshworks.com/theworks/customer-experience/cx-org-design-ai/ A New, AI-Inclusive Org Design | The Works | Freshworks Apr 16, 2026 - As AI agents join the team, leaders are rethinking roles and responsibilities for digital and human employees alike. Read more. new ai works freshworks inclusive design https://www.freshworks.com/theworks/employee-experience/murali-swaminathan-people-first-ai/ Murali Swaminathan: How ‘People-First AI’ Creates a Competitive Advantage | The Works | Freshworks Apr 14, 2026 - Freshworks CTO on why AI developed as a collaborative tool for employees isn’t just a value statement, it’s a winning combination for business. Read more. competitive advantage works freshworks murali swaminathan first https://www.freshworks.com/theworks/employee-experience/simplifier-in-chief/ Why Every Organization Needs a 'Simplifier in Chief' | The Works | Freshworks Unmanaged complexity drafts down businesses and harms growth. Learn how a 'simplifier in chief' can help cut complexity. every organization works freshworks needs simplifier chief https://www.freshworks.com/theworks/company-news/gartner-enterprise-freshworks-ai/ Enterprise Grade Without the Complexity | The Works | Freshworks Apr 16, 2026 - The same Freshworks values, now for AI. Read more. enterprise grade works freshworks without complexity https://www.freshworks.com/theworks/customer-experience/redesigning-cx-jobs-ai/ How AI Is Reshaping Jobs in Customer Service | The Works | Freshworks Apr 16, 2026 - Customer support leaders are creatively deploying AI—not to automate agents out of work, but to pair them with agents in strategic ways that drive results.... customer service works freshworks ai reshaping jobs https://www.freshworks.com/theworks/employee-experience/ai-ex-change-is-good/ Change Is Good, Right? | The Works | Freshworks Apr 15, 2026 - New studies about AI adoption and employee experience show the ups and downs of change—workers feel empowered as long as they have the proper supports. Read... good right works freshworks change https://www.freshworks.com/theworks/ai-assisted-service/mika-yamamoto-today-in-tech-podcast/ With AI, Choose People Over Technology | The Works | Freshworks Apr 14, 2026 - Freshworks Chief Customer and Marketing Officer Mika Yamamoto recently appeared on Computerworld’s Today in Tech podcast. Learn more. ai choose works freshworks people technology https://www.freshworks.com/theworks/employee-experience/zak-brown-mclaren-racing/ Winning on The Grid with the Right Technology—and the Right Team | The Works | Freshworks Apr 16, 2026 - A conversation between McLaren Racing’s Zak Brown and Freshworks CEO Dennis Woodside. Read more. team works winning grid right freshworks https://www.freshworks.com/theworks/employee-experience/shadow-ai-survey-results/ IT Leaders Say They Can See ‘Shadow AI.’ Their Own Data Says Otherwise. | The Works | Freshworks Apr 16, 2026 - New research reveals a striking gap between how much control mid-market IT leaders believe they have over unsanctioned AI, and how much they actually do. Read... data says otherwise works freshworks leaders see ai https://www.freshworks.com/theworks/customer-experience/cost-siloed-cx-unified-workspaces/ Why Unified Workspaces Are Now a Business Imperative | The Works | Freshworks Apr 17, 2026 - Fragmented stacks don't just frustrate customers. They quietly raise costs, slow agents, and cap what AI can actually do. Read more. business imperative works freshworks unified workspaces https://www.freshworks.com/theworks/ai-assisted-service/point-your-ai-in-the-right-direction/ Point Your AI In The Right Direction | The Works | Freshworks Mar 25, 2026 - Know which problems to target and how to measure success. Read more. right direction works freshworks point ai https://www.freshworks.com/theworks/company-news/ Freshworks Company News - The Works - Freshworks Oct 3, 2023 - News and insights about Freshworks, our products, and latest innovations company news freshworks