https://rcworkbench.genesys.cloud/articles/wrap-up-codes-assigned-by-outbound-dialing/
Wrap-up codes assigned by outbound dialing - Genesys Cloud Resource Center
Apr 6, 2026 - Outbound dialing assigns wrap-up codes that appear in exported contact lists or conversation events. Codes indicate issues like invalid numbers, DNC matches,...
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https://www.mconnectapps.com/blog/how-to/wrap-up-codes/
Using Wrap-Up codes for your call center - A Video
Aug 21, 2023 - Why are wrap-up codes needed in your call center and how can you easuily configure them and generate reports in mConnect. Watch the video.
wrap up codesfor yourcall centerusingvideo