Robuta

Codes of conduct provide a set of rules or minimum standards for an industry. They cover the relationship between industry participants and their customers.

We host and participate in events to encourage discussion around consumer, competition and regulatory issues relevant to our work.

When buying products and services that are complicated or fairly new to the marketplace, consumers should be aware of advice.

Our media team are the first point of contact for journalists and other members of the media seeking information about the ACCC and our activities.

The ACCC runs market inquiries into the electricity and gas sectors. We enforce the Electricity Retail Code and the parts of the Competition and Consumer Act...

Businesses are generally able to set their own prices. They must display clear and accurate prices, and must not mislead consumers.

Learn about the consumer rights that businesses must meet when selling products and services, and what consumers can do if their rights aren’t met.

The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.

In Australia, petrol, diesel and automotive LPG prices are deregulated – that is, they are not controlled by the government. The market determines Australian...

Oct 15, 2025 - The Australian Competition and Consumer Commission is investigating the competition implications of the proposed merger between Southern Cross Media and Seven...

Learn about safe use of basketball rings, exercise equipment, swimming pools, trampolines and all types of bikes.

Our guides help you to handle chemicals and poisons safely. We provide practical tips to use when you buy and use these products.

The ACCC works with other competition and consumer protection agencies across the world to help meet our objective of making markets work for everyone.

Find out how to settle baby to sleep safely every time with our checklists and guides to help you buy and use bassinets and cradles, cots, and children’s...

A career with the ACCC will give you the chance to work on a wide variety of key industry issues, consumer protection matters and significant public interest...

Under a Ministerial Direction we monitor fuel prices, costs and profits relating to the supply of petroleum products in Australia. We also prepare quarterly...

The ACCC regulates access to infrastructure services, including some rail networks. We monitor container terminal operator companies at many Australian ports...

We host and participate in a wide range of committees and forums to encourage discussion around consumer, competition, and regulatory issues relevant to our...

Scams happen when criminals deceive people to steal their money or personal details. There are things you can do to stay protected.

Businesses can charge a surcharge for paying by card, but the surcharge must not be more than what it costs the business to process that payment type.

Products sold to consumers must be safe. There are mandatory standards for some products. Unsafe products can be banned or recalled.

A cartel exists when businesses agree to act together instead of competing with each other. It’s illegal for businesses to agree to act together in a cartel...

Learn about the safe use of garden and outdoor products including ladders and ride-on lawn mowers.

The ACCC promotes competition and fair trade in markets to benefit consumers, businesses, and the community. We also regulate national infrastructure services.

Businesses should be honest in their dealings and must be able to prove any claim they make or advertise. Special rules apply to cash back promotions, prizes,...

Oct 31, 2022 - The Australian Workers' Union has welcomed steps by the Albanese Government to rein in the spiralling cost of Australian gas.

Product Safety Australia is a website run by the Australian Competition and Consumer Commission (ACCC), and provides information to consumers and small...

Consumer rights to a repair, replacement or refund, contract cancellation, claiming compensation for damages and loss, warranties.

Product Safety Australia is a website run by the Australian Competition and Consumer Commission (ACCC), and provides information to consumers and small...

Consumers have the right to expect certain things when they buy a product or service. These rights are protected under consumer law and are known as consumer...

From 1 January 2026 a new mandatory process, the merger control regime comes into full effect, strengthening Australia’s merger laws. Businesses...

Our employees enjoy the ACCC’s motivating and flexible work environment which reflects our values of being independent, expert, strategic and trustworthy.

How consumers can protect themselves from unsafe products and scams. Identifying a genuine business, and consumer rights when a business goes bust.

When a consumer suffers damage or loss because of a problem with a product or service, they are entitled to compensation.

Find out about the safe use of furniture and fittings, fire extinguishers, hot water bottles, decorative items and other products inside the home.

Both debtors and debt collectors have rights and legal responsibilities. If you’re in debt and struggling to pay, there are free services to help. If you are...

The ACCC and ASIC have jointly produced this guideline to assist creditors, collectors and debtors understand their rights and obligations. It helps make sure...

The ACCC is responsible for the economic regulation of the telecommunications sector, including the National Broadband Network (NBN) and mobile services. This...

Scammers have been impersonating phone numbers belonging to the ACCC in an attempt to steal personal information.

Consumers have rights when a salesperson approaches them at the front door, over the phone, or in a public place. These sales methods are known as unsolicited...

Product Safety Australia is a website run by the Australian Competition and Consumer Commission (ACCC), and provides information to consumers and small...

The ACCC consults with the public and our stakeholders in a variety of ways. Most of our public consultations and the submissions received are published on our...

Feeding and soothing a baby can be challenging. Products like dummies, dummy chains and high chairs can make it a bit easier.

The ACCC has 2 main roles in insurance. We have information to help you understand the important issues in private health insurance. We monitor prices, costs...

Competitors that join together to negotiate terms, conditions or prices with a supplier or customer need an exemption, or they risk breaking competition law.

Jun 24, 2025 - ACCC is advocating for stronger regulatory powers to monitor the influence of major tech companies in the cloud computing and AI sectors.

The ACCC regulates some national infrastructure services. This includes in the telco, energy, and water sectors.

Dec 16, 2025 - After receiving widespread complaints, the ACCC has launched legal proceedings against food delivery services, HelloFresh and Youfoodz.

Businesses are generally able to set their own prices. They must display clear and accurate prices, and must not mislead consumers.

The ACCC has key responsibilities in the regulation of postal services.

Dec 28, 2025 - Not switching energy providers regularly could cost consumers hundreds extra on their bills, the Australian...

Warranties are extra promises that a business makes about the quality of a product or how it will fix any problems with a product or service.

Nov 12, 2025 - Southern Cross Austereo’s controversial merger with Seven West Media has secured the go-ahead from the competition regulator, a key step toward finalising...

Jan 15, 2026 - The Australian Competition and Consumer Commission (ACCC) has issued a recall of Dr Schwartz Hand Sanitiser

Dec 10, 2025 - Insurance Australia Group Ltd (ASX: IAG) shares are underperforming on Thursday after being dealt a blow by the ACCC...

Learn about the consumer rights that businesses must meet when selling products and services, and what consumers can do if their rights aren’t met.

Businesses must be able to prove any claim they make or advertise. Claims should be true, accurate and based on reasonable grounds.

Our guides provide practical tips and information to help you buy and use kids' toys safely. Find out about how to safely choose and use different...

The ACCC is Australia's competition regulator and national consumer law champion. We promote competition and fair trading and regulate national infrastructure...

Speed tier evolution outpaces capability of SamKnows boxes.

Our checklists and guides help you safely buy and use baby and kids’ toys, exercise jumpers, walkers, bouncers, rockers and swings, and safety gates.

Learn about safe use of smart home devices, button batteries and lithium-ion batteries.

Nov 17, 2025

Product Safety Australia is a website run by the Australian Competition and Consumer Commission (ACCC), and provides information to consumers and small...

Find out how to bathe and change baby safely. We have checklists and guides to help you buy and use baby bath aids and change tables.

We promote competition, remedy market failure, allow access to essential infrastructure, and work to protect consumers in this sector.

We set out our priorities to achieve compliance with the Competition and Consumer Act 2010 and other legislation we enforce.

The ACCC promotes competition and fair trade in markets to benefit consumers, businesses, and the community. We also regulate national infrastructure services.

Find out how to move baby safely with our checklists and guides to help you buy and use baby carriers, wraps and slings, car seats, and prams and strollers.

Oct 27, 2025 - Australia’s consumer watchdog is suing tech giant Microsoft over allegations it misled 2.7 million Aussies over prices for its Microsoft 365 subscriptions.

Our guides help you to use cosmetic and fashion products safely. We provide practical tips to use when you buy and use products.

The ACCC monitors various airport-related pricing matters.

Businesses must fix minor problems with products or services by at least giving a free repair. When consumers buy products or services that have a major...