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Jan 14, 2026 - From ChatGPT “turn[ing] product discovery into a conversation” with the launch of its shopping research experience to Google rolling out agentic checkout (and… customer experiencegenaiagenticshape2026 https://www.computerweekly.com/news/366625193/Agentic-AI-set-to-handle-68-of-customer-service-interactions-by-2028 Agentic AI set to handle 68% of customer service interactions by 2028 | Computer Weekly Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, proactive and predictive support to... agentic aicustomer servicecomputer weeklysethandle https://poly.ai/guides/customer-command-center-agentic-ai The customer command center: A new era of agentic customer service. 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