https://www.talent.com/jobs/k-call-center-manager-l-ann-arbor-mi
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https://twistedsifter.com/2026/01/call-center-manager-answered-a-call-from-an-angry-customer-about-overdraft-fees-but-rather-than-pushing-back-she-responded-with-kindness-and-he-changed-his-entire-attitude/
She handled this well!
call center manageransweredangrycustomer