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Cognigy.AI 2025.17 delivers meaningful updates for voice and agentic experiences, including new options for speech data residency, more flexible embedding...

Lippert leverages Cognigy.AI to manage complex customer support needs. This streamlined operations and increased their online store conversion rates.

This release provides developers with deeper observability into LLM requests while introducing advanced media control for voice interactions.

Cognigy has announced the launch of its AI Agents for Sales and Marketing interactions to provide hyper-personalized customer service.

A leading healthcare company integrates Cognigy.AI into Salesforce to support their sellers and introduce a new drug at speed.

NiCE Cognigy introduces AI Ops Center: a real-time operations dashboard that keeps enterprise AI Agents always-on, resilient, and ready for critical CX.

NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.

Toyota offers a unique CX adding value to more customer touchpoints. E.g. seamless self-service via chat & voice and proactive outreach to vehicle owners.

Enhance banking services with NiCE Cognigy's AI agents, efficiently handling account inquiries, transactions, and providing financial advice.

Discover how Frontier's AI Web Agent transformed interactions, leading to a cost-efficient contact center, and elevated contact resolution rates.

Cognigy.AI 2025.22 features the release of AI Ops Center alongside a range of platform-wide enhancements.

Discover how NiCE and Cognigy power AI-first customer experiences—with trusted enterprise AI agents, proven innovation, and seamless integration for CX.

A free, fast, and reliable CDN for botium-connector-cognigy. Botium Connector for Cognigy AI

DATEV uses an AI voice agent to automate support calls, achieve 99.9% authentication accuracy, and enhance the customer experience.

Read the latest studies and reports from the world's best-known business analysts and browse Cognigy's Award library

Sep 9, 2025 - Škoda Auto slashed multilingual call center costs by 25 %, launching AI Agents across 19 countries with ROI in under 12 months.

Lidl empowers employees with LIVA, a Voice AI Agent built on Cognigy, enabling instant access to data and tasks for smarter, faster store operations.

US-based company NiCE has signed a definitive agreement to acquire conversational AI and automation provider Cognigy.

Sep 9, 2025 - Automotive businesses can utilize Cognigy's AI agents to automate maintenance scheduling, answer product inquiries, and assist with financing options.

Nov 13, 2025 - Cognigy.AI 2025.23 introduces smarter knowledge access for AI Agents and more flexible Webchat styling with new customizable elements.

This release includes several enhancements to GenAI settings and Cognigy Webchat experiences.

Sep 9, 2025 - Insurance companies can streamline policy inquiries, claims processing, and customer support using NiCE Cognigy's AI agents. Book a demo today!

Telecommunication providers can enhance customer interactions by automating support services and inquiries with NiCE Cognigy's AI agents.

Sep 9, 2025 - Effectively anticipate customer needs and transform every outreach into a wow moment.

Deliver excellent customer and employee experiences with Cognigy's AI Agents based on Conversational and Generative AI for Avaya Infinity.

Cognigy recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms! Download the report.

Sep 11, 2025 - Boost your eCommerce operations with NiCE Cognigy's AI agents, providing 24/7 personalized support to drive sales and customer satisfaction.

The Cognigy Advisory Board (CAB) actively engages selected customers in the product development process through collaboration and shared insights.

Join us to explore our top product highlights from Q3 2025.

Acquisition combines NiCE’s purpose-built CX AI platform, CXone Mpower, with the enterprise leader in conversational and agentic AI, enabling organizations...

Create human-centered, sophisticated conversations that capture your customer needs while building deeper, more personal connections.

Personify Health leveraged a fully trained Cognigy AI Agent to enhance support, integrating with Zendesk LiveChat and achieving 40% Containment Rate.

Sep 11, 2025 - With Cognigy.AI, seamlessly onboard and orchestrate an autonomous, goal-driven AI Workforce that redefines customer service efficiency and personalization.

Calen.ai built a digital assistant that takes over the full process of scheduling an appointment for end consumers.