Robuta

Investments in store remodels, new fulfillment centers and generative AI will give customers more control over when and how they receive orders.

Aug 14, 2025 - Learn how to build a winning customer experience strategy, best practices and how to improve your CX strategy with social media.

Simply put, there are several benefits to becoming a customer-centric company. The biggest of these comes in the form of increased profitability.

Jun 12, 2020 - Increase customer engagement with a customer-centric business strategy.

We excel at spotting where innovation in customer experience hasn’t already happened. Our teams solve complex challenges to help clients lead their industry

Jan 14, 2025 - Transform your CX and drive sustainable results with Bridgepointe's customer experience strategy consulting. Here's how we can help.

We help define your customer agenda, developing initiatives that fuel innovation, drive growth, reduce costs, and accelerate time-to-value.

Mit dem Ansatz Customer Experience Transformation von Bain sind Unternehmen in der Lage zu erkennen, was ihren Kunden wirklich wichtig ist. Dadurch können...

Mar 31, 2025 - Truly understand your Customers and unlock your Customer First transformation with Strategy Development, Research & Insights and Organisation Engagement

Sep 8, 2025 - Contact centers are primary customer touchpoints. Learn how to empower the agents that can deliver great customer experiences.

Sep 19, 2025 - Explore the best AI customer service tools to streamline support processes in 2024. Enhance efficiency and customer satisfaction with these tools.

Escalent helps brands with consumer journey, path to purchase, segmentation, CX programs, customer acquisition & retention and customer success strategy.

Dec 3, 2024 - Learn about identifying the right audience, providing value, converting more customers with #SocialMediaMarvel - Kathryn Strachan.

Nov 10, 2025 - Register here: https://business.rice.edu/rice-customer-based-strategy-symposium/registration The Rice Customer-Based Strategy Symposium is a premier forum for...

Nov 28, 2024 - Seamless customer onboarding process is important for high customer retention and engagement. Learn how to create an effective one.

Read Dave and Alison's blogs telling of their career journeys within HMRC's Customer, Strategy and Tax Design group.

Oct 24, 2024 - Join this webinar with industry leaders who are on the front lines of implementing AI strategies that balance speed and service quality as customer...

Material fuels customer strategy + drives engagement for leading brands. We combine human-driven insight + innovative action to bring companies closer to their...

Dec 4, 2025 - Discover 6 customer engagement strategy examples based on interactive promotional campaigns, games, and prizes.

Sep 8, 2025 - The numbers are clear: acquisition drains, retention compounds. Stop chasing reach and start investing in staying power.

Jun 20, 2024 - Customer retention and expansion starts with communicating value. Here’s how your marketing team can tell better stories and boost customer...

Oct 25, 2020

We help define your customer agenda, developing initiatives that fuel innovation, drive growth, reduce costs, and accelerate time-to-value.

Dec 17, 2025 - A CDP unlocks true customer insight by unifying real-time, cross-channel data in ways an EDW can’t, enabling personalization, compliance and scalable growth.

Feb 16, 2026 - Anticipatory banking uses AI and machine learning to predict customer financial needs before they are consciously expressed

Jul 11, 2025 - Exclusive in-depth research is currently underway across Australia and New Zealand (A/NZ), aimed at uncovering how organisations are strategising and investing...

Jan 3, 2025 - Download the case study to learn how the Dedham Group informed customer engagement strategy for commercial business units.

The latest strategy news and analysis for customer experience leaders

Jan 3, 2026 - Explore Small Business Trends's board "Sales" on Pinterest. See more ideas about sales strategy, customer engagement, sales...

Sep 2, 2023 - The modern customer craves personalization. One way to achieve this is through providing connected retail journeys for a seamless omnichannel customer...

Jun 25, 2025 - Asynchronous video helps our Customer Support team respond to customers and scale the team. Learn more about how we raised customer satisfaction to 93%!

We help define your customer agenda, developing initiatives that fuel innovation, drive growth, reduce costs, and accelerate time–to-value. 

A new brand for Kick Game—curators of exclusive sneakers with their eye on the 'new luxury' consumer.

May 2, 2025 - In this episode, Akim Benamara, Founder and Chief Editor of TechAfrica News, interviews Jorge Mendes, CEO of Cell C, about the company’s ambitious turnaround...

Sep 26, 2024 - All the latest news, analysis, research reports, charts, data and webinars on B2B Strategy Insights: B2B Customer Experience across DigitalCommerce360.

Jan 3, 2024 - Originally from Singapore, Hana started her career as a media buyer at Mindshare, managing the account of one of the country’s largest telecommunications...

Oct 8, 2025 - Browse our customer stories. Our software solutions deliver healthcare payment integrity and operate with unparalleled efficiency, accuracy, and speed.

Mar 24, 2025 - Personalization is critical for growing customer revenue in the age of AI. Learn 5 key steps you need for impactful personalization.

Marketing expert Daniel Pahl shares how spending less but smarter drives real growth and accountability in this candid Measured interview.

Escalent provides customer success solutions, customer success management, and customer analytics. Augment your customer success team. Leverage customer data.

Nov 24, 2025 - All the latest news, analysis, research reports, charts, data and webinars on Strategy Insights: Creating the Best Customer Experience across...

Aug 12, 2025 - As they say, failing to plan is planning to fail. Here’s how to plan for superior customer experiences using a customer service strategy.

May 16, 2025 - Online pet food distributor Chewy was able to master the art of delivering excellent customer service, becoming the leading pet food seller over Amazon.

Aug 29, 2025 - Omnichannel-Marketing für bessere Beziehungen, mehr Kund*innenbindung und höhere Umsätze Bei Kund*innentreue geht es nicht nur um Punkte und Prämien – es...

Aug 27, 2025 - Work with our Customer Success Team, who will act as an extension of your marketing team, to help you achieve your business goals. Learn more here.

Oui Shave wants to go beyond making shaving a luxury for women—they want to change the perception they have of it.

Bas and Joost are going to share a practical roadmap that one can adopt to successfully implement personalization on their digital properties.

Jul 11, 2025 - Delivered in partnership with Tech Research Asia, EDGE Research will focus on the short- to medium-term opportunities ahead for the ecosystem, uncovering...

Dec 27, 2024 - Looking for suggestions to develop customer-centric marketing strategy? In this blog we shared 5 tips to develop the strategy. Try it out

Sep 25, 2025 - As digital platforms become central to customer engagement, they also present growing opportunities for fraud. For financial institutions, cybersecurity is no

May 6, 2025 - All the latest news, analysis, research reports, charts, data and webinars on B2B Strategy Insights - B2B Customer Handbook: Digital or Die across...

Nov 10, 2025 - For managed IT services providers, relying on word of mouth and attending the same business mixers leads to diminishing returns. Learn how to ramp up new...

Aug 29, 2025 - Elevate customer loyalty and brand engagement with our exceptional customer loyalty events. Delight your customers and drive sales with unforgettable...

Level acquires BAM Strategy, combining AI-powered marketing with creative, CRM, and loyalty expertise to drive measurable growth across North America.

Dec 12, 2024 - Learn how to ask for regular customer feedback and use it to create an effective marketing and development strategy.

Nov 24, 2025 - Everon is expanding to four regions and appointing seasoned leaders to improve operational efficiency and deliver a more customer-focused service experience.

Feb 10, 2025 - Omnichannel customer support is a must have. Get some tips how to take advantage of omnichannel.

Aug 4, 2025 - Lynx, the main bus operator in West Norfolk, has launched a brand-new website and a new, dedicated mobile ticketing app, designed to provide an enhanced...