https://digital.gov/2020/10/26/discovery-bpa-evaluation-process-how-to-operationalize-this-practice
Discovery BPA Evaluation Process: How to Operationalize this Practice | Digital.gov
This guide provides acquisition professionals the steps and resources needed to operationalize the evaluation process developed for the Discovery BPA.
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https://digital.gov/authors/brooke-dine
Brooke Dine | Digital.gov
Guidance on building better digital services in government
digital govbrookedine
https://digital.gov/resources/2012-digital-government-strategy/
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https://digital.gov/authors/nathan-king
Nathan King | Digital.gov
Guidance on building better digital services in government
nathan kingdigital gov
https://digital.gov/2020/10/27/zero-pageviews-is-your-goal-finding-problem-pages-with-website-analytics
Zero Pageviews Is Your Goal: Finding Problem Pages with Website Analytics | Digital.gov
Improve customer experience by turning your website analytics upside down to track the numbers for pages you DON’T want visitors to see.
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https://digital.gov/authors/john-sullivan
John Sullivan | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/authors/tlowden
Tim Lowden | Digital.gov
Guidance on building better digital services in government
tim lowdendigital gov
https://digital.gov/2024/11/12/crafting-quality-content-throughout-its-lifecycle
Crafting quality content throughout its lifecycle | Digital.gov
Learn about the life cycle of content, how content comes across to the user, and how to develop a content management strategy.
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https://digital.gov/event/2022/09/27/dhs-usability-testing-kit-so-easy-anyone-can-do-it
DHS Usability Testing Kit — So Easy, Anyone Can Do It | Digital.gov
Join us for an overview of the Department of Homeland Security’s new Usability Testing Kit, including its four approaches to usability testing.
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https://digital.gov/event/2021/09/16/uswds-monthly-call-september-2021
USWDS Monthly Call - September 2021 | Digital.gov
Let’s peer into the crystal ball and look into the future of USWDS.
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https://digital.gov/topics/innovation
Innovation | Digital.gov
Technology is always evolving. Exploring the latest developments and trends in digital service delivery helps practitioners find new ways to create outstanding...
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https://digital.gov/guides/hcd/design-operations
Design operations guide | Digital.gov
How to design solutions based on discovery research
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https://digital.gov/guides/accessibility-for-teams
Accessibility for teams | Digital.gov
A ‘quick-start’ guide for embedding accessibility and inclusive design practices into your team’s workflow
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https://digital.gov/authors/ruxi-giura
Ruxi Giura | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/event/2024/08/15/uswds-monthly-call-august-2024
USWDS Monthly Call - August 2024 | Digital.gov
The U.S. Web Design System team will answer community questions and give an update on their work developing web components for the design system.
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https://digital.gov/resources/how-test-websites-for-accessibility
How to Test Websites for Accessibility | Digital.gov
Use both manual and automated testing methods to create accessible websites.
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https://digital.gov/event/2018/05/29/how-search-engines-index-your-websites
How Search Engines Index Your Websites | Digital.gov
Join Search.gov as they walk you through the fundamentals of how search engines monitor your content and pull relevant data from your pages.
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https://digital.gov/authors/holly-chandler
Holly Chandler | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/resources/an-introduction-to-trust
An introduction to trust | Digital.gov
Guidance on how to build government websites that people can trust.
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https://digital.gov/events/page/15
Events | Digital.gov
Digital.gov provides free webinars that highlight the innovations, case studies, tools, and resources people in government need most.
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https://digital.gov/2024/10/30/enhancing-the-customer-centricity-of-gsa-websites
Enhancing the customer-centricity of GSA websites | Digital.gov
An overview of GSA’s website evaluation process, which combines qualitative and quantitative data to assess website management and performance.
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https://citizen.report/channel/digitalgov
Digital.gov - digitalgov@citizen.report
This channel displays the RSS Feed from Digital.gov. Their slogan: We help the government community deliver better digital services.
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https://digital.gov/2024/02/09/timeless-top-10-best-practices-for-great-government-websites/
Timeless top 10 best practices for great government websites | Digital.gov
While the field of federal web management continues to evolve, the core best practices have remained essentially unchanged for two decades.
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https://digital.gov/authors/victoria-mcfadden
Victoria McFadden | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/authors/jeff-pass
Jeff Pass | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/authors/stacey-thalken
Stacey Thalken | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/event/2021/05/20/uswds-accessibility-creating-more-inclusive-federal-websites
USWDS & Accessibility: Creating More Inclusive Federal Websites | Digital.gov
How does USWDS address accessibility? Join us as we share tips and tools for addressing accessibility throughout the lifecycle!
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https://digital.gov/2023/03/09/call-for-participation-government-ux-summit-2023
Call for participation: Government UX summit 2023 | Digital.gov
The UX Summit will be a one day virtual event on June 14, 2023. New and experienced UX practitioners are encouraged to participate.
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https://digital.gov/authors/michael-horton
Michael Horton | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/authors/lakshmi-grama
Lakshmi Grama | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/authors/mitchell-henke
Mitchell Henke | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/authors/frances-carden
Frances Carden | Digital.gov
Guidance on building better digital services in government
frances cardendigital gov
https://digital.gov/resources/introduction-robots-txt-files
An introduction to robots.txt files | Digital.gov
Understand how and why to create a robots.txt file
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https://digital.gov/topics/information-collection
Information collection | Digital.gov
Information collection is the first step of many when conducting research and it can involve various methods and technologies. It’s also the process by which...
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https://digital.gov/communities/web-content-managers?promo
Join the Web Managers | Digital.gov
Create a better online experience for the public alongside government web content managers.
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https://digital.gov/guides/search/analyze
Analyze your search analytics | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/resources/an-introduction-to-domain-management
An introduction to domain management | Digital.gov
A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure and accessible.
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https://digital.gov/topics/cloud-and-infrastructure
Cloud and infrastructure | Digital.gov
Digital infrastructure includes hardware and software components that build the foundation of information technology systems. When you save a file online...
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https://digital.gov/2021/04/16/the-federal-web-in-the-year-of-covid-19
The federal web in the year of COVID-19 | Digital.gov
The past year was like no other. We take a look at how it affected federal website traffic and search data.
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https://digital.gov/guides/dap/glossary-of-terms/
Glossary of terms | Digital.gov
Browse common terms that you will need to understand when using DAP.
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https://digital.gov/join
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https://digital.gov/topics/search-engine-optimization
Search engine optimization | Digital.gov
Strong search engine optimization (SEO) fosters transparency and enhances user experience. It empowers the public to navigate complex programs, and find the...
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https://digital.gov/authors/jonathan-finch
Jonathan Finch | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/resources/requirements-for-transforming-federal-customer-experience-and-service-delivery
Requirements for transforming federal customer experience and service delivery | Digital.gov
Learn how to strengthen customer experience and service delivery within your federal agency.
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https://digital.gov/resources/introduction-to-federal-web-standards
An introduction to federal website standards | Digital.gov
The federal website standards help agencies provide high-quality, consistent digital experiences for everyone.
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https://digital.gov/resources/an-introduction-to-content
An introduction to content | Digital.gov
Best practices for creating clear, useful, digital content for federal websites and digital services.
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https://digital.gov/resources/21st-century-integrated-digital-experience-act/
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https://digital.gov/authors/alex-wilson
Alex Wilson | Digital.gov
Guidance on building better digital services in government
alex wilsondigital gov
https://digital.gov/news/page/5
Blogs | Digital.gov
Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.
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https://digital.gov/authors/anthony-j-schulzetenberg
Anthony J Schulzetenberg | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/authors/gail-sprinkle
Gail Sprinkle | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/event/2020/10/27/plain-language-summit-2020/
2020 Federal Plain Language Summit | Digital.gov
Join us for discussion from government and private-sector leaders on how to advance plain language in government communications. Hear lessons learned and...
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https://digital.gov/event/2024/01/18/uswds-monthly-call-january-2024
USWDS Monthly Call - January 2024 | Digital.gov
This month the Design System team will talk about the development and rollout of their new accessibility tests for components.
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https://digital.gov/authors/dan-williams
Dan Williams | Digital.gov
Guidance on building better digital services in government
digital govdanwilliams
https://digital.gov/event/2025/01/16/uswds-monthly-call-january-2025
USWDS Monthly Call - January 2025 | Digital.gov
Learn the U.S. Web Design System basics, how to get started with the design system, and what’s coming next for USWDS in 2025.
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https://digital.gov/authors/ammie-farraj-feijoo/page/2
Ammie Farraj Feijoo | Digital.gov
Guidance on building better digital services in government
digital gov
https://digital.gov/topics/privacy
Privacy | Digital.gov
For the public to have trust in government institutions, they need to know that their personal information is secure, and will be used only for legitimate...
digital govprivacy
https://digital.gov/2021/11/05/webinar-recap-u-s-web-design-system-september-2021-monthly-call
Webinar Recap: U.S. Web Design System September 2021 Monthly Call | Digital.gov
For our September call, we focused on the future of the U.S. Web Design System (USWDS): Where does the design system go from USWDS 2.0? What did we learn from...
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https://digital.gov/topics/social-media
Social media | Digital.gov
By using social media, agencies can strengthen their connection with the public, promote transparency, and respond to their audience’s needs. Social media...
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https://perma.cc/DJ8X-UCHA
Perma | Federal Social Media Accessibility Toolkit Hackpad – Digital.gov
Improving the Accessibility of Social Media for Public Service The following contains the shared document for the development of the Social Media Policy...
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https://digital.gov/communities/social-media?promo
Join the Social Media | Digital.gov
Improve social media outreach and performance.
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https://digital.gov/resources/how-to-transition-a-team-off-of-a-project
How to transition a team off of a project | Digital.gov
Use this template, shared at the 2024 Spring Community Summit, to improve your own service delivery.
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https://digital.gov/event/2022/12/15/uswds-monthly-call-december-2022
USWDS Monthly Call - December 2022 | Digital.gov
A look back at what took place in the Design System in 2022.
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https://digital.gov/topics/accessibility/
Accessibility | Digital.gov
Accessibility isn’t just the right thing to do; it’s the law. The guidance, resources, and community you find here will help you deliver accessible digital...
digital govaccessibility
https://digital.gov/authors/amanda-dean
Amanda Dean | Digital.gov
Guidance on building better digital services in government
digital govamandadean
https://digital.gov/event/2020/07/28/2020-government-ux-summit
2020 Government UX Summit: July 28, 29, and 30 | Digital.gov
A remote event covering user experience (UX) methods, service design, and managing UX in the government.
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https://digital.gov/authors/rflagg
Rachel Flagg | Digital.gov
Guidance on building better digital services in government
digital govrachelflagg
https://digital.gov/events/page/4
Events | Digital.gov
Digital.gov provides free webinars that highlight the innovations, case studies, tools, and resources people in government need most.
digital govevents
https://digital.gov/topics/robotic-process-automation
Robotic process automation | Digital.gov
Robotic process automation (RPA) technologies can automate repetitive, rules-based tasks. They can be used to rapidly design, test, and deploy automations and...
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https://digital.gov/2022/09/09/serving-the-public-five-veterans-journeys-to-public-interest-tech/
Serving the Public: Five Veterans' Journeys to Public Interest Tech | Digital.gov
U.S. Digital Corps Fellows share their public service journeys from military service to public interest tech.
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https://digital.gov/2017/05/09/benefits-of-accessible-design/
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https://digital.gov/event/2024/03/21/uswds-monthly-call-march-2024
USWDS Monthly Call - March 2024 | Digital.gov
Join the U.S. Web Design System team for a lesson on customizing and extending the design system.
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https://digital.gov/2023/01/27/bringing-design-in-house
Bringing design in-house | Digital.gov
What is design, who are designers, and how can they help your agency? Learn how to build a design team that can help your agency solve “wicked problems” and be...
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https://digital.gov/topics/artificial-intelligence
Artificial intelligence | Digital.gov
Artificial intelligence (AI) is an emerging technology where machines are programmed to learn, reason, and perform in ways that simulate human intelligence....
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https://digital.gov/topics/public-policy
Public policy | Digital.gov
Public policy plays a vital role in how federal programs serve the public. More than 100 laws, memos, and other policies impact federal websites, covering...
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https://digital.gov/authors/jessica-marine
Jessica Marine | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/authors/aaron-meyers
Aaron Meyers | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/resources/plain-language-web-writing-tips
Plain Language Web Writing Tips | Digital.gov
Help your readers complete their tasks with these Plain Language writing tips.
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https://digital.gov/subscribe
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https://digital.gov/event/2024/10/20/multilingual-search-engine-optimization-seo
Multilingual search engine optimization (SEO) | Digital.gov
Understand how search engines work, how people search online, and who is your audience — while recognizing language and cultural differences.
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https://digital.gov/authors/awichman
Ashley Wichman | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/2023/03/24/who-is-your-website-manager
Who’s your website manager? | Digital.gov
The importance of HR and accountability to improving digital service delivery at federal agencies.
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https://digital.gov/topics/usability/
Usability | Digital.gov
Usability refers to the measurement of how easily a user can accomplish their goals when using a service. This is usually measured through established research...
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https://digital.gov/event/2021/02/23/how-can-chatbots-improve-customer-experience
How Chatbots Can Improve Customer Experience | Digital.gov
Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!
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https://feedback.gsa.gov/jfe/form/SV_3dwvggn0tq8HIzk
Join Digital.gov Communities of Practice
Please complete this form to join Digital.gov Communities of Practice.
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https://digital.gov/guides/plain-language
Plain language guide series | Digital.gov
A series of guides to help you understand and practice writing, designing, and testing plain language.
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https://digital.gov/authors/michelle-mcnellis
Michelle McNellis | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/resources/introduction-to-translation-technology
Introduction to translation technology | Digital.gov
What is translation technology? This introductory resource will help you understand how and when to use translation technology to provide meaningful access for...
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https://digital.gov/event/2023/11/16/uswds-monthly-call-november-2023
USWDS Monthly Call - November 2023 | Digital.gov
The USWDS team will continue sharing our progress to improve ongoing research, publishing results and addressing recent findings.
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https://digital.gov/event/2020/06/23/short-case-study-ab-testing-for
Short Case Study: A/B Testing for Data-Driven Design | Digital.gov
See how our Office of Strategic Communication used A/B testing to resolve a difference of opinion within a cross-functional design team.
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https://digital.gov/communities/manage-your-subscription/
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https://digital.gov/resources/multilingual-huddle-designing-for-translation
Multilingual Huddle: Designing for Translation | Digital.gov
In this webinar, Laura Godfrey and Fedora Braverman share tips for translating content in the digital context.
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https://digital.gov/authors/toni-bonitto
Toni Bonitto | Digital.gov
Guidance on building better digital services in government
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https://digital.gov/resources/an-introduction-to-customer-experience/
An introduction to customer experience | Digital.gov
Understand what customer experience (CX) is and how to leverage customer feedback and analytics to enhance the public’s experience when interacting with...
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https://digital.gov/resources/an-introduction-to-search
An introduction to search | Digital.gov
Learn why search functionality is an important component of federal websites, and discover how to add a search function to your website.
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https://digital.gov/topics/security
Security | Digital.gov
To protect sensitive information while maintaining access for authorized users, prioritize the implementation of security and management controls. The...
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https://digital.gov/authors/michael-mule
Michael Mulé | Digital.gov
Guidance on building better digital services in government
digital govmichael
https://digital.gov/topics/accessibility
Accessibility | Digital.gov
Accessibility isn’t just the right thing to do; it’s the law. The guidance, resources, and community you find here will help you deliver accessible digital...
digital govaccessibility
https://digital.gov/event/2023/09/21/uswds-monthly-call-september-2023
USWDS Monthly Call - September 2023 | Digital.gov
We’ll explore what it means to pursue mission-centered design and decision-making.
monthly calldigital govseptember
https://digital.gov/event/2021/04/14/how-testing-your-documents-can-improve-plain-language-compliance
How Testing Your Documents Can Improve Plain Language Compliance | Digital.gov
Usability testing isn’t only for websites. Come work with Dr. Ginny Redish and try out three techniques for quick and easy ways to test the usability of your...
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