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CX Dive provides in-depth journalism and insight into the news and trends impacting the customer experience space.

From change management to adapting digital experience for AI assistants, brands must treat AI deployment holistically.

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The company will continue to roll out kitchen equipment and mobile order-focused Chipotlanes to keep order throughput high.

The mass retailer, which cut about 1,000 corporate positions last year, is now putting "significantly" more investment into store labor and hours.

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CX Dive provides in-depth journalism and insight into the news and trends impacting the customer experience space.

May 9, 2025

The company is working to strengthen its fundamentals with its membership card scanners, CEO Ron Vachris said. “This isn’t about technology for...

Mar 14, 2025

Workshops and demos aim to build loyalty with young homeowners while offering more than the usual browsing experience.

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Leaders need to nail the basics of a great customer experience, including choosing the right technology and leaning on frontline employees for insight.

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CEO Brian Niccol said the chain’s emphasis on a coffeehouse atmosphere would result in consumers choosing the chain over “soulless” options.

Mar 14, 2025

Banks have an opportunity to build lasting relationships with customers who are looking to their financial institutions for guidance.

The gift retailer has fallen behind with regards to customer expectations and technology changes, according to CEO Adolfo Villagomez.

Christine Russell Fleischer, who was most recently at Infiniti, will take over as VP of customer experience and will report to CEO Timo Resch.

Biometrics in Mobile Apps: A Deep Dive into Evolution, Security, User Experience, and Ethical Frontiers

With the vast majority of its revenue coming from known shoppers, Best Buy plans to upgrade its app to better serve its most valuable customers.

Mar 13, 2025

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