Sponsor of the Day:
Jerkmate
https://www.sprinklr.com/products/customer-service/guided-workflow/
Guided Workflows to Improve Agent Productivity | Sprinklr
Sprinklr's guided workflow platform boosts agent productivity by developing and implementing easy workflows for agents and consumers. Try it now!
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https://cresta.com/customers/holiday-inn
How Holiday Inn and Cresta partnered to boost revenue and improve agent experience
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https://www.sprinklr.com/blog/contact-center-agent-productivity/
How to Leverage AI to Improve Agent Productivity | Sprinklr
To boost agent productivity and morale, it’s critical that businesses have the right systems and solutions in place to help manage their workload. Learn more.
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https://www.theregister.com/2026/04/08/darpa_wants_ai_agent_communication/
DARPA launches program to improve agent-to-agent AI collabs • The Register
Apr 8, 2026 - : MATHBAC program wants better machine-to-machine chatter for scientific discovery
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https://blog.google/innovation-and-ai/technology/developers-tools/gemini-api-docsmcp-agent-skills/
Improve coding agents’ performance with Gemini API Docs MCP and Agent Skills.
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https://www.ey.com/en_us/insights/banking-capital-markets/using-ai-to-improve-a-banks-agent-effectiveness
Using AI to improve a bank’s agent effectiveness | EY - US
Leveraging the power of AI and machine learning, one bank mined sales agents’ calls for performance-boosting insights. Learn more in this case study.
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https://www.momentum.io/deal-execution-agent
Deal Execution Agent | Automate Post-Call Admin & Improve Data Hygiene
Use Momentum's Deal Execution Agent AI to update Salesforce fields, save notes, and send email follow-ups—saving your reps and CSM hours of admin time every...
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https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000001R5cyEAC&tab=r&revId=a6HHu000001XjtYMAS
Email to Case Premium: Improve Case Management to Increase Agent Productivity | Salesforce...
Enhance the basic functionality of standard email-to-case with a more streamlined solution for boosting agent effectiveness in Salesforce. Install a free trial...
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https://www.langchain.com/blog/credit-genie-insights-agent-financial-assistant
How Credit Genie used Insights Agent to improve their AI financial assistant
Apr 20, 2026 - Learn how Credit Genie leveraged LangSmith Insights Agent to improve AskGenie, their customer-facing AI financial assistant.
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https://www.globenewswire.com/news-release/2024/10/23/2967747/0/en/Freshworks-Unveils-Easy-To-Use-AI-Agent-to-Improve-the-Customer-and-Employee-Experience.html
Freshworks Unveils Easy-To-Use AI Agent to Improve the
Oct 23, 2024 - Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value, autonomously resolving 40%+ of beta users' tickets...
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https://www.vidyard.com/hub/video-agent-renewal-checkin/
Improve retention with timely, value-led outreach – Vidyard Video Agent - Vidyard
Jan 22, 2026 - Transform your follow-up strategy with Vidyard Video Agent. Automatically trigger personalized video responses to engage leads faster.
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