https://www.squareo.com/blog/case-study-automated-reporting-multichannel-messaging-for-a-public-research-university
Case Study: Automated Reporting & Multichannel Messaging for a Public Research University
A southwestern U.S. public university modernized its 60-agent contact center by automating reporting with Amazon Connect, AWS Lambda, EventBridge, S3, and...
case studyautomated reportingmultichannel messagingpublic research