https://journals.vilniustech.lt/index.php/JBEM/article/view/3052
A structural analysis of the EFQM model: an assessment of the mediating role of process management...
Nov 27, 2014 - The purpose of this paper is to research how the critical total quality management (TQM) factors present in the European Foundation for Quality Management...
the efqm modelstructural analysisprocess managementassessmentrole