https://www.intercom.com/blog/author/niamh-young/
Niamh Young, Author at The Intercom Blog
the intercomniamhyoungauthorblog
https://www.intercom.com/blog/author/gcdavis33/
Greg Davis, Author at The Intercom Blog
greg davisthe intercomauthorblog
https://www.intercom.com/blog/rarely-say-yes-to-feature-requests/
Rarely say yes to feature requests - The Intercom Blog
Jul 30, 2020 - Saying yes to feature requests is satisfying but it risks your product focus. Here's a list of questions feature requests must score straight yes's on.
say yesfeature requeststhe intercomrarelyblog
https://www.intercom.com/blog/your-future-customers-are-using-another-product/
Are your future customers using another product? - The Intercom Blog
Jul 30, 2020 - Every customer arrives at your product with a backstory. Understand this backstory, and you'll learn what's driving customers towards your product.
your futurethe intercomcustomersusinganother
https://www.intercom.com/blog/author/meowtinaaa/
Christina Cook, Author at The Intercom Blog
the intercomchristinacookauthorblog
https://www.intercom.com/blog/new-research-customer-service-team-evolution/
New research: Customer service team evolution - The Intercom Blog
Jan 5, 2026 - Our latest research shows that customer service teams are undergoing significant change as a result of implementing AI tools and broader technological shifts....
customer service teamnew researchthe intercomevolutionblog
https://www.intercom.com/blog/author/danritz/
Dan Ritzenthaler, Author at The Intercom Blog
the intercomdanauthorblog
https://www.intercom.com/blog/are-you-being-clear-or-clever/
Are you being Clear, or Clever? - The Intercom Blog
Jul 30, 2020 - You built a great feature that fixes your customers' problems, but they aren't using it. How do you increase their engagement and help them see more value from...
are youthe intercomclearcleverblog
https://www.intercom.com/blog/prioritising-features-wholl-use-it-how-often/
Prioritising Features: Who'll Use It & How Often? - The Intercom Blog
Jul 30, 2020 - The Swiss Army knife is a remarkable product. By combining many products of low utility, it becomes a product of some utility. This is one of the rare...
use ithow oftenthe intercomprioritisingfeatures
https://www.intercom.com/blog/author/emilyobyrnes/
Emily O'Byrnes, Author at The Intercom Blog
o byrnesthe intercomemilyauthorblog
https://www.intercom.com/blog/author/emiliano-melchiorre/
Emiliano Melchiorre, Author at The Intercom Blog
the intercomemilianomelchiorreauthorblog
https://www.intercom.com/blog/roi-of-customer-support/
Customer support is an investment, not a cost - The Intercom Blog
Jul 30, 2020 - SaaS businesses should consider customer support as important for growth as sales or marketing. Use these formulas to calculate how much you need to invest.
customer supportnot athe intercominvestment
https://www.intercom.com/blog/podcasts/podcast-panel-discussion-on-raising-capital/
Panel discussion on raising capital - The Intercom Blog
Aug 4, 2020 - Kathleen Estreich leads a panel featuring Ethan Kurzweil, Mamood Hamid and Intercom CEO, Eoghan McCabe, to talk about all things investment.
panel discussionraising capitalthe intercomblog
https://www.intercom.com/blog/notes-from-a-product-design-vibe-coding-hackathon/
Notes from a product design vibe coding hackathon - The Intercom Blog
Jul 9, 2025 - At a product design vibe coding hackathon, three designers used AI to rebuild the Intercom Design website. Here's how we did it and what we learned.
a productvibe codingthe intercomnotesdesign
https://www.intercom.com/blog/author/pranava-tandra/
Pranava Tandra, Author at The Intercom Blog
the intercompranavatandraauthorblog
https://www.intercom.com/blog/response-time-vol-046/
Response Time: Vol. 46 - The Intercom Blog
Jun 16, 2025 - We ask Emily Bach, Customer Support Team Lead at Mangomint, about their most valuable lesson from working in customer service, and more.
response timethe intercomvol46blog
https://www.intercom.com/blog/author/kevinobrien/
Kevin O'Brien, Author at The Intercom Blog
kevin o brienthe intercomauthorblog
https://www.intercom.com/blog/response-time-vol-036/
Response Time: Vol. 36 - The Intercom Blog
May 16, 2025 - We ask Robb Clarke, Head of Technical Operations at RB2B, about which movie robot he'd choose as his AI sidekick, and more.
response timethe intercomvol36blog
https://www.intercom.com/blog/author/sagarjoglekar/
Sagar Joglekar, Author at The Intercom Blog
the intercomsagarjoglekarauthorblog
https://www.intercom.com/blog/author/kostya/
Kostya Gorskiy, Author at The Intercom Blog
the intercomkostyagorskiyauthorblog
https://elizabeth-of-london.com/2024/02/20/the-intercom/
The intercom and a dream - Elizabeth of London
Mar 1, 2024 - At ten thirty in the morning I heard a loud knock. I was still in my pyjamas and not expecting anyone. I opened the door and there in front of me stood a very...
the intercomand adreamelizabethlondon
https://www.intercom.com/blog/videos/design-in-interesting-times/
Design in interesting times - The Intercom Blog
Jul 30, 2020 - The world is rapidly changing around us. This growth leads to many unintended side effects, and things to get more complex and then break down. What insights...
interesting timesthe intercomdesignblog
https://www.intercom.com/blog/accelerate-sales-using-intercom-integration-hubspot/
4 Ways to accelerate sales using the Intercom integration with HubSpot
Jul 27, 2022 - Capture more leads and turn them into loyal customers through meaningful conversations with the Intercom integration with Hubspot.
4 waysaccelerate salesthe intercom
https://www.intercom.com/blog/author/shekman/
ShekMan Tang, Author at The Intercom Blog
the intercomtangauthorblog
https://www.intercom.com/blog/author/thecarpenter__/
Kelly Carpenter, Author at The Intercom Blog
the intercomkellycarpenterauthorblog
https://www.intercom.com/blog/response-time-vol-034/
Response Time: Vol. 34 - The Intercom Blog
May 16, 2025 - We ask Pat Barlow, Support Lead at Dovetail, about their greatest productivity hack, what Olympic sport customer service would be, and more.
response time34 thevolintercomblog
https://www.intercom.com/blog/podcasts/podcast-ethan-kurzweil-on-raising-capital/
Bessemer's Ethan Kurzweil on raising capital - The Intercom Blog
Aug 4, 2020 - Ethan Kurzweil, partner at Bessemer Venture Partners, sits down with Intercom CEO, Eoghan McCabe, to talk all things investment.
raising capitalthe intercombessemerethankurzweil
https://www.intercom.com/blog/updating-our-user-storage/
Updating Our User Storage - The Intercom Blog
Jul 30, 2020 - Managing user storage is the foundation of the Intercom platform and requires constant evolution. Learn how we scaled our user base and made it more secure.
the intercomupdatinguserstorageblog
https://www.intercom.com/blog/author/oranodowd/
Oran O'Dowd, Author at The Intercom Blog
o dowdthe intercomoranauthorblog
https://www.intercom.com/blog/maintaining-app-ecosystem/
Cultivating a robust app ecosystem - The Intercom Blog
Nov 15, 2024 - Building an app ecosystem is a challenge, but what does the long, hard work of tending that ecosystem look like? Here's how we keep our App Store robust.
app ecosystemthe intercomcultivatingrobustblog
https://www.intercom.com/blog/author/bob-wallis/
Bob Wallis, Author at The Intercom Blog
bob wallisthe intercomauthorblog
https://www.intercom.com/blog/what-we-shipped-2018-year-in-review/
What we shipped: 2018 year in review - The Intercom Blog
Jul 30, 2020 - In 2018, we invested heavily in building best in class products with non-stop innovation. Here's a roundup of what we shipped this past year and how these...
2018 year in reviewthe intercomshippedblog
https://www.intercom.com/blog/response-time-vol-044/
Response Time: Vol. 44 - The Intercom Blog
May 16, 2025 - We ask Stephanie Smith, Manager, Customer Success at Collage, about the best customer feedback they've ever received, and more.
response timethe intercomvol44blog
https://www.intercom.com/blog/beyond-csat-metrics/
Beyond CSAT: How Customer Satisfaction Metrics Are Changing - The Intercom Blog
Feb 8, 2023 - Your CSAT score isn't the only thing you should be looking at. Here's our roundup of how to do customer support metrics right.
customer satisfactionthe intercombeyondcsat
https://www.intercom.com/blog/how-design-thinking-can-inform-data-problems/
How design thinking can inform data problems - The Intercom Blog
Jul 30, 2020 - A lot has been written about how data informs design, but the script can be flipped. Here's how we use design principles to help with data problems.
design thinkingthe intercominformdataproblems
https://www.intercom.com/blog/author/yasminesefouane/
Yasmine Sefouane, Author at The Intercom Blog
the intercomyasmineauthorblog
https://art19.com/shows/828246d1-e75c-4b41-a882-671aff845a93/episodes/43951a3d-baae-414c-b821-867ff49cfa95/embed?theme=dark-custom&primary_color=%230fedf6
Reflecting on the Intercom journey - Karen Peacock and Des Traynor in conversation
on the
https://www.intercom.com/blog/videos/group-sales-demos/
How to create personalized sales demos at scale - The Intercom Blog
Jul 30, 2020 - We wanted to bring velocity to our sales process for emerging businesses and startups, while still creating the powerful, personal connection a demo offers, so...
how to createthe intercompersonalizedsales
https://www.intercom.com/blog/author/russthau/
Russ Thau, Author at The Intercom Blog
the intercomrussthauauthorblog
https://www.intercom.com/blog/give-your-customers-best-practices-not-just-faqs/
Give Your Customers Best Practices, Not Just FAQs - The Intercom Blog
Feb 8, 2023 - Skip the boring how-tos and FAQs. Instead, create best practice content to teach users how to get the most from your product.
your customersbest practicesthe intercomgive
https://www.intercom.com/blog/supporting-our-muslim-sisters-and-brothers-in-tech/
Supporting our Muslim sisters and brothers in tech - The Intercom Blog
Jul 30, 2020 - As founders and immigrants, we feel compelled to vocalize our support for our Muslim colleagues in tech. You are welcome in Dublin and at every Intercom office.
sisters and brothersin techsupportingmuslim
https://www.intercom.com/blog/5-mistakes-we-all-make-with-product-feedback/
5 Product Feedback Mistakes We All Make - The Intercom Blog
Jul 30, 2020 - It rarely makes sense to take product feedback from all users and it never makes sense to get it all at once. Five fixes feedback for your product.
product feedbackthe intercom5mistakesmake
https://www.intercom.com/blog/search/product%20principles%20series/
You searched for product principles series - The Intercom Blog
for productthe intercomsearchedprinciplesseries
https://www.intercom.com/blog/author/isaura-guerrero/
Isaura Guerrero, Author at The Intercom Blog
the intercomisauraguerreroauthorblog
https://www.intercom.com/blog/author/stevenpetryk/
Steven Petryk, Author at The Intercom Blog
the intercomstevenpetrykauthorblog
https://www.intercom.com/blog/run-less-software/
Run less software - The Intercom Blog
Nov 21, 2022 - We have developed a critical philosophy behind how we build software, and the tech stack we rely on. We call it Run Less Software.
the intercomrunlesssoftwareblog
https://www.intercom.com/blog/microfocus/
Why Microsoft needs a new focus - The Intercom Blog
Jul 30, 2020 - For Microsoft to survive the gravitational pull of enterprise irrelevance, a lot of things need to change. Starting with focus. At a product and company level...
why microsofta newthe intercomneedsfocus
https://www.intercom.com/blog/designing-for-viral-distribution/
Designing for Viral Distribution - The Intercom Blog
Jul 30, 2020 - The opportunities to create truly viral products are limited, but by understanding the techniques involved, you can instantly improve your product distribution.
viral distributionthe intercomdesigningblog
https://www.intercom.com/blog/author/kelly-farrell/
Kelly Farrell, Author at The Intercom Blog
the intercomkellyfarrellauthorblog
https://www.intercom.com/blog/response-time-vol-011/
Response Time: Vol. 11 - The Intercom Blog
May 16, 2025 - We chat to Kinga Superson, Customer Support Team Lead at Growbots, about their best and worst customer experiences, and more.
response timethe intercomvol11blog
https://www.intercom.com/blog/podcasts/user-onboarding-interview-samuel-hulick/
Talking user onboarding with Samuel Hulick - The Intercom Blog
Jul 30, 2020 - Known for his teardowns of popular products, Samuel Hulick is now the go-to authority on onboarding. Here's what he had to say about making users successful.
user onboardingthe intercomtalkingsamuelhulick
https://www.intercom.com/blog/how-to-hire-designers/
How to hire designers - The Intercom Blog
Jan 7, 2025 - Design is about how it works, not how it looks. A beautiful product solving a problem no one has will fail. Solving a real problem is the key to success.
how to hirethe intercomdesignersblog
https://www.intercom.com/blog/shareable-map/
This is not a map - The Intercom Blog
Jul 30, 2020 - Customers will surprise you with creative ways they use your product. Looking at customer usage led us to introduce the new shareable map in Intercom.
this is notthe intercommapblog
https://www.intercom.com/blog/what-energizes-a-product-manager/
What energizes a product manager? - The Intercom Blog
Jul 30, 2020 - The product development process can be long, sluggish and complex. We share strategies for how product managers can stay motivated and excited.
a productthe intercomenergizesmanagerblog
https://www.intercom.com/blog/engage-leads-in-real-time/
Tapping into high-intent leads in real time - The Intercom Blog
Jul 30, 2020 - Live chat is all about engaging with website visitors in real time, but how do you make sure you're talking to the right ones? Our friends from Tray.io explain...
in real timethe intercomtappinghighintent
https://www.intercom.com/blog/author/leventali/
Levent Ali, Author at The Intercom Blog
the intercomleventaliauthorblog
https://www.intercom.com/blog/author/catherinebrodigan/
Catherine Brodigan, Author at The Intercom Blog
Catherine leads Intercom's tech and services partnerships across EMEA.
the intercomcatherineauthorblog
https://www.intercom.com/blog/videos/content-growth-engine-business/
Content as a growth engine for your business - The Intercom Blog
Jul 30, 2020 - Our guide to creating content that focuses on the customer, carries a long-term shelf life, and leads to meaningful engagement.
for your businessas agrowth enginethe intercomcontent
https://www.intercom.com/blog/author/daniel/
Daniel Husar, Author at The Intercom Blog
the intercomdanielhusarauthorblog
https://www.intercom.com/blog/six-principles-of-system-design/?ref=alian.info
Six Principles of System Design - The Intercom Blog
Jan 3, 2025 - System design is like creating a map before beginning to build a product. Here are our 6 key principles for successful system design.
six principlessystem designthe intercomblog
https://www.intercom.com/blog/videos/5-lessons-learned-from-growing-a-support-team/
5 lessons learned from growing a support team - The Intercom Blog
Jul 30, 2020 - On the Intercom Lessons Learned World Tour 2017, Sharon Moorhouse, talks about her top lessons learned as the Customer Support team has grown over the last few...
5 lessonssupport teamthe intercomlearnedgrowing
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