Robuta

Exploring the latest strategies for marketing and sales teams to attract, engage, and retain customers in every industry.

We've redesigned our Messenger with a new help center experience, making it much easier for your customers to get the help they need, fast.

Jan 27, 2026 - At Intercom, the gap between writing code and customers using it is about one coffee break. Here’s how we ship constantly, recover quickly, and still hit...

Effective communication in the workplace is one of the keys to securing a successful and productive work environment. Without it, you can expect a number of...

Discover how the patented Fin AI Engine™ powers Fin to answer the most complex queries with the highest quality answers across any customer service channel.

Find out how to define and measure customer success as it relates to your organization's products and services.

Editing is one of the most under-appreciated skills at a startup. At Intercom, we've put a solid editorial process in place to get the most out of writers.

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI Agent, AI copilot, tickets, phone &...

As Intercom reinvented its customer service SaaS platform for its next phase of growth, the company needed to replace a fragile, complex billing system. Learn...

Discover how Intercom's product design team is applying AI at every stage of the design process in this fascinating conversation.

Nov 25, 2025 - Deliver academy directly in Intercom Messenger with the only Intercom app built as an LMS. Designed for seamless customer training.

Aug 12, 2020 - Many teams think product growth will come once they find product market fit. But product market fit wouldn't protect you from encroaching competition or...

As Intercom reinvented its customer service SaaS platform for its next phase of growth, the company needed to replace a fragile, complex billing system. Learn...

As Intercom reinvented its customer service SaaS platform for its next phase of growth, the company needed to replace a fragile, complex billing system. Learn...

What is the future of business chatbots? We surveyed 1,000 end users to learn more about chatbot ROI, best use cases, and more.

Jul 14, 2025 - Don't wait for customer complaints to learn your system is broken. Learn how heartbeat metrics help engineering teams detect reliability issues faster and...

All product companies feel the twin squeeze of time and costs. But neither variable carries the same risk as designing something new without user research.

We can supply, install and repair most makes of audio, video and wireless door entry and intercom systems. We can repair intercom and door entry systems in...

Our technological journey has taken us from the first analogue station, over the world's first IP intercom station, to today's Symphony Cloud Service.

RTS Tech Stands the Test of Time at TED Countdown Nairobi

Airbnb's head of data science speaks about investing in data early, making data accessible at scale, why data is "the voice of the customer" and more.

If you really want to have 10x impact as a product engineer you have to ensure you are building the right solution. Each and every time.

Better support with these Intercom AI chat integrations. Add the power of AI to Intercom with these Intercom AI tools.

Is there a way to design a thoughtful, effective survey that gets results without boring customers to death?

Knowing something and being able to explain it well are two very different things. Here's how to give answers that will be understood.

Jan 7, 2025 - Cards are fast becoming the best design pattern for mobile devices as the internet moves from pages & destinations to aggregated personal experiences.