https://www.larksuite.com/hc/en-US/articles/854616371754-define-ticket-assignment-rules
I. Intro *Availability: Some of the features described in this article are in beta. *Who can perform these steps: Help Desk administrators. You can
ticket assignmentdefinerules
https://aws.amazon.com/marketplace/pp/prodview-w44c5qwkz57yi
Machine learning based ticket triaging model to improve accuracy of ticket assignments and thereby improve FCR and MTTR.
aws marketplaceticketclassificationassignment