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Zammad helpdesk is available in over 40 languages and new languages are constantly added. The ticket system for global teams. Get Zammad now!

Features to boost Productivity, Integrations for a stronger Helpdesk, and more. Find out now what makes Zammad so special!

Please find all the details on our terms and conditions on this page | Read our T&C documents | Zammad

Privilege your most important customers as VIPs and customize their settings individually. Discover Zammad for your company now!

What is Open Source? | Why are there two versions of Zammad? | What is hosted and self-hosted? | Find out now on the Zammad Page

You can connect and link similar tickets or split tickets to handle different issues separately. Get started now!

Compare the Zammad ticketing system with Zendesk | Learn why Zammad is such a good alternative to Zendesk | Check out the features

Our affordable ticket system Zammad offers great support, extensive features, and both hosted and self-hosted options. Try it now!

See all information on a customer at a glance and provide your best service. Easily share notes with your team. Discover Zammad now!

Nextcloud has been using Zammad since 2016 and it has become essential for their support since then. Read the full User Story about Nextclound and Zammad!

Thank you to all Support Heroes | You make customer service a great experience | What drives us | Zammad

Increase your productivity | Higher efficiency | Happier customers | Try the best-rated ticketing system now | Zammad

Imprint and business Information | Thank you for your interest in Zammad

Compare the Zammad helpdesk to Kayako | Why Zammad is a great alternative to Kayako | Look at the features of Zammad vs. Kayako

Choose the best helpdesk software for smooth support and smart features for your commercial enterprise. Achieve more with Zammad!

Monitor and categorize incoming emails from your helpdesk. Define and customize settings for your outbound emails.

This is the place where your ideas and needs can get heard! Bring up your feature requests and discuss them with the community and with us. Please always use...

Integrate Telegram with your Zammad Helpdesk and get a ticket for every message. Communicate quickly and efficiently!

Connect your computer telephony integration (CTI) with Zammad and have all customer data always at hand. Personalized support with Zammad!

Easily connect your Sipgate Internet telephony tool to Zammad and get valuable call logs. Start calling now!

Bearbeitet eure Kommunikation übersichtlich und effizient. Wir möchten euch heute ein Team Tool vorstellen, das wir selbst täglich intensiv nutzen, und das...

With Monit integration, you can now link the monitoring tool to the Zammad helpdesk and receive tickets for all emails from Monit.

With this feature, you can easily tag colleagues in tickets and also watch important tickets without them being assigned to you. Learn more now!

Encrypt and sign your emails in Zammad with S/MIME integration. Always safe and easy to set up with our step-by-step guide!

Connect your tools to your Zammad Helpdesk and keep all channels bundled in one place. Keep the overview with Zammad integrations!

Take the next step | Helpdesk training specifically for administrators and agents | Learn everything you need to know about Zammad | Book now

With WhatsApp Business integration, you will receive a ticket for each text message. You can reply directly from your Zammad helpdesk!

Unlock the Full Potential of Your Customer Service – with the Power Features of Zammad Plus!In this webinar, we’ll show you how features like Core...

Incredibly fast full-text search. Cover tickets plus their attachments and scan 40GB of data in less than 3 seconds. Search faster in Zammad.

With Placetel integration in Zammad, you get detailed caller logs for all incoming Placetel calls. Easy setup, even better customer service!

How is Zammad actually used in reality? IT-Support, Project Management, Law, or Schools, let our customers inspire you with their amazing success stories!

Connect your favorite applications to Zammad through a REST API for secure integrations. Easy and reliable data exchange.

Import tickets and emails from other systems directly into Zammad and access all your existing data from your new helpdesk!

Integrate Checkmk for infrastructure and application monitoring into your Zammad and receive a ticket for every alert! Get started now!

Exceed all expectations and maximize your customer support. Zammad helps you meet and evaluate response times. Keep your promises now!

Connect your Zammad Helpdesk to your Slack and receive Slack messages for ticket updates. So you will never miss any updates again!

Create performance reports within Zammad | Use integrations with Grafana and Kibana for more insights | Make the most of your helpdesk

Find out why it pays off to choose Zammad | 10 reasons to try it today | Get excited about our helpdesk and ticketing system | Fall in love with Zammad

Encrypt and sign your emails in Zammad with PGP Integration. Always safe and easy to set up with our step-by-step guide!

Compare Zammad to Jira Software and Jira Service Management | Find out why Zammad is a great alternative to Jira | Check out the features

Quickly and easily set up SMS integration in your Zammad Helpdesk. Optimize your exchange and never miss a message again!

Zammad is the open-source helpdesk tool | Ticket system for customer service & IT support | For small and large teams | Easy and secure migration

Highlight important details of your tickets in Zammad and mark them permanently for everyone. Work efficiently with Zammad

Easily link GitLab and Zammad, receive new issues as tickets, and edit them directly in Zammad! All in one place with Zammad!

The Zammad - Help Desk and Ticket System - Community Page

In your Zammad Helpdesk, you can customize tickets using keyboard shortcuts for text designs, images, or lists. Stay structured!

Zammad reflects all your edits immediately, so always see the latest updates and follow your colleagues' activities. Work efficiently with Zammad.

Easily record how much time you have spent on each ticket with Zammads time tracking tool. Quick configuration and helpful evaluations.

Maximize efficiency with individual lists and overviews. Select from dozens of attributes and choose specific parameters. Work better with Zammad!

Groups provide a department-specific separation within your team. Here you can easily define authorizations. Always keep the overview!

Stay flexible and save time with Mobile View from Zammad: Manage tickets, respond to requests, and stay up-to-date on the go.

In Zammad, you can specify who will represent you in your absence. Your tickets will then be forwarded automatically. Enjoy your free time!

In Zammad you can easily create organizations, group customers, assign rights and monitor activities. Maximize productivity now!

Maximize the performance of your support team with the powerful features of the smart ticket system Zammad! Learn more now!

Try Zammad for free | 30 days trial period | No strings attached | Find out why people love it | Get Zammad today

Fixed security flaws | All our Security Updates | Notes and Explanations | Full list of advisories | Zammad

Keep all your appointments, deadlines, and reminders in one place with the iCal integration. Easily connect your Zammad to your favorite calendar app.

De'Longhi Germany benefits from more structure and also Zammad finally satisfies a long list of requirements. Read the whole story now!

Have all information about an organization, as well as ticket history and members in one place. Always have all information at hand with Zammad!

You can access your tickets at any time! Use Zammad conveniently on mobile devices with Responsive Design for your helpdesk. Stay flexible with Zammad!

Simply integrate Grafana into your Zammad, analyze data, create reports and evaluate your performance. Get started now!

Find out what others say about us | Image files | Press releases | Collection of articles, interviews, and podcasts | Learn more about Zammad

Create articles easily and share the knowledge about your company with the entire team. Multilingual and customizable. Get Zammad now!

Always secure communication with Email encryption, individual user rights, access tokens and a device log. Enjoy your secure Zammad helpdesk!

Integrate your Nagios monitoring tool and receive live updates and alerts directly as a ticket in your Zammad helpdesk. Always up to date!

Zammad supports more than 10 login providers. Use external authentication for easy, one-click login and more comfort for your customers.

Amnesty International's Expert Commission Internet has been successfully using Zammad since 2018. Read their full Story here!

Handle customer inquiries more efficiently. Create your own flexible text modules and easily import existing templates in Zammad.

The best helpdesk solution for businesses | Big or small | Strong features for smart entrepreneurs | Zammad

Zammad warns you about processing conflicts and when another agent is processing the same ticket. No more duplicates and overwriting!

Use your existing authentication systems easily and quickly with our LDAP integration. Secure and reliable with Zammad.

Create your own tags and use them to easily categorize and filter tickets. Keep track now with Zammad!

IT support is now fast, efficient and reliable. All the integrations you need and a happy team with the Zammad ticket system.

Zammad is the simple open-source helpdesk tool | Ticket system for user-friendly IT support | For small and large teams | Easy migration

Always up-to-date with the customer interface! See live changes and the current status of your ticket. With Zammad you never miss an update again.

Branding improves mission focus and corporate identity. Use Zammad's branding options and make the most of your helpdesk. Try Zammad now!

New features | Fixed security flaws | Improved functionalities | Read our Release Notes | All our Security Updates | Zammad

With the GitHub integration, you can see information about issues in Zammad tickets and make initial edits directly in the Zammad helpdesk.

A helpdesk solution so powerful yet never overwhelming. Manage all your customer communications in one place and deliver great service experience.

Zammad logs your entire ticket history. Never miss or forget a detail and track previous correspondence easily. Discover Zammad now!

Save time with one-click Single Sign-On (SSO) options thanks to SAML, OpenID Connect and Shibboleth. Get Zammad now!

Zammad as an alternative to Freshdesk | Differences between Zammad and Freshdesk | Compare the features of Zammad vs. Freshdesk

141 Posts, 30 Following, 121 Followers · Zammad is your smart Ticketing System. 💛 Open-source: ▪️ free to run on your own servers ▪️ available as...

Strong features for high security | Smart integrations for maximum efficiency | Choose the best ticketing system | Zammad helpdesk

Personalize your helpdesk! Create individual screens for different teams, define appropriate fields for each group and much more!

Learn more about how Zammad can maximize the productivity and efficiency of your support, thanks to smart integrations.

With the parent-child relationship, you can easily categorize tickets, classify them, and define relationships. Always have all tickets under control!

Switch from OTRS 7 to Zammad and enjoy an open-source help desk and ticket system that makes IT support and customer service secure, flexible, and future-proof.

With the automatic Exchange synchronization in your Zammad Helpdesk, all updates to your Exchange contacts are also implemented in Zammad.

With the Twitter integration, you always keep an eye on all tweets and mentions. Reply to tweets and messages directly in your Zammad helpdesk!

Data protection and data security are of the highest priority for us | Read our Privacy Policy | Zammad

Add i-doit objects to Zammad tickets and create Zammad tickets directly in i-doit. Always all data, processes, and systems at hand!

Closing without saving is no longer a problem. With Zammad's autosave feature you never lose an edit again. Work smoothly with Zammad!

Create individual fields and define attributes for tickets, organizations, and agents. Evaluate and improve performance with Zammad!

These features make Zammad the best helpdesk software on the market. Improve your customer service with our smart ticket system!

Improve your helpdesk knowledge | Choose from individual workshops, tried-and-tested trainings, and free webinars | Book yours now!

Your Zammad Dashboard provides you with live statistics like waiting time, channel distribution, reopening rate, and much more. Always keep up.

Be super efficient with Zammad's customizable ticket templates. Fill in content and attributes for your tickets with just a click. Get Zammad now!

With Facebook integration, you will receive a ticket for each post-comment. You can reply directly from your Zammad helpdesk!

Connect Zammad to the Kibana reporting tool and get insightful reports generated directly from your helpdesk data!