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https://community.freshworks.com/automations-and-workflows-11361/custom-ticket-status-does-not-appear-in-automation-rule-dropdown-46238
Custom ticket status does not appear in Automation rule dropdown | Freshworks Community
Hello everyone,I have a question about custom ticket statuses in Freshdesk.In addition to the standard status values like Open and Closed, I created a i...
custom ticketautomation rulefreshworks communitystatusappear
https://community.freshworks.com/ideas/title-allow-bulk-entry-of-multiple-email-addresses-in-automation-rule-conditions-46366
Title: Allow bulk entry of multiple email addresses in Automation rule conditions | Freshworks...
When setting up Automation rules in Freshdesk, adding multiple email addresses is more tedious than it should be.Right now, if you want to match against...
multiple email addressesautomation ruletitleallowbulk
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