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https://community.freshworks.com/members/daniel-soederlund-35521 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/faisalkhan21-72714 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/vtgdsactsdavt-70873 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/getting-started-11331/we-are-sorry-you-have-been-restricted-from-accessing-this-helpdesk-page-46191 We are sorry. You have been restricted from accessing this helpdesk page. | Freshworks Community Hi, I just newly signed up with the trial account but keep on getting this issue when creating tickets:https://global7925.freshdesk.com/ Appreciate your... freshworks community sorry restricted accessing helpdesk https://community.freshworks.com/members/ddddddddd-72101 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/ideas/placeholder-filters-for-dropdown-fields-46264 Placeholder Filters for Dropdown Fields | Freshworks Community Adding the ability to sort a Dropdown list by another value supplied within a Service Item via Placeholders would greatly enhance the products functiona... freshworks community placeholder filters dropdown fields https://community.freshworks.com/members/anthony-castano-47277 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/${user.profile_link} Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/welcome-center-11305 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/peter-helto-50578 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/volcanicdove-51049 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/m-hilser-12072 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/kpatterson-30494 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/automations-and-workflows-11361/custom-ticket-status-does-not-appear-in-automation-rule-dropdown-46238 Custom ticket status does not appear in Automation rule dropdown | Freshworks Community Hello everyone,I have a question about custom ticket statuses in Freshdesk.In addition to the standard status values like Open and Closed, I created a i... custom ticket automation rule freshworks community status appear https://community.freshworks.com/member/register Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/ai-bots-11376/freddy-ai-agent-for-ex-is-now-ga-here-s-what-s-new-and-how-to-join-the-beta-42080 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/sarahlauren0471-72327 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/maxhentschel-71269 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/davidhere-71963 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/getting-started-11331/triggering-sla-reminders-for-high-priority-tickets-in-freshdesk-46052 Triggering SLA Reminders for High-Priority Tickets in Freshdesk | Freshworks Community Hi everyone! I’m exploring Freshdesk automation—what’s the best way to trigger an SLA reminder only for high-priority tickets without affecting other ti... high priority freshdesk freshworks triggering sla reminders https://community.freshworks.com/members/crrzzyy8s-55144 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/ideas/mandatory-setting-for-service-request-fields-46265 Mandatory setting for Service Request fields | Freshworks Community We want re-use fields on a Service Request form where we use a Dynamic Section to determine the activity. This way changes to those fields only have to... service request freshworks community mandatory setting fields https://community.freshworks.com/members/pc-load-letter-37295 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/automations-and-workflows-11361/set-update-subject-text-using-automations-scenarios-and-canned-responses-26155 Set/Update Subject text using Automations, Scenarios, and Canned Responses | Freshworks Community I am submitting this as an enhancement, as this functionality does not exist, to my knowledge. There have been a few requests/questions around this topi... set update text using canned responses freshworks community subject https://community.freshworks.com/activity/unanswered Unanswered questions | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. unanswered questions freshworks community https://community.freshworks.com/leaderboard?period=allTime Leaderboard | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. freshworks community leaderboard https://community.freshworks.com/members/mrjohn-23-71211 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/andersreve-51984 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/robertocestina-personal-71919 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/karen-scott-52434 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/daniel-barrett-71065 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/using-freshservice-11329 Using Freshservice | Freshworks Community freshservice freshworks using community https://community.freshworks.com/members/cmlouro-47144 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/ideas/gravity-forms-freshsales-integration-premium-add-on-42407 Gravity Forms Freshsales Integration Premium Add-on | Freshworks Community Seamlessly Connect Gravity Forms with Freshsales CRMIf you're using Gravity Forms and need a streamlined way to manage leads in Freshsales, the Gravity... gravity forms premium add freshworks community freshsales integration https://community.freshworks.com/members/dave-kershaw-54072 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/events Events | Freshworks Community freshworks community events https://community.freshworks.com/members/pierreem-69371 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/nicolt-71788 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/cara-61650 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. 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Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/ideas/scheduler-just-a-long-list-44875 Scheduler - Just a long list | Freshworks Community Suggestion is to allow proper organisation of the scheduler rather than having a long list.e.g. I have a scheduler to raise a ticket for Licence renewal... long list freshworks community scheduler https://community.freshworks.com/ticketing-agent-productivity-11362/self-service-portal-templates-37103 Self Service Portal Templates | Freshworks Community Logging incidents on the self service portal via templatesIn previous tools we set up preset templates so colleagues could log incidents quicker, off th... self service portal freshworks community templates https://community.freshworks.com/members/medic1334-43318 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/hayl654-71483 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/automations-and-workflows-11361/automation-reminder-to-the-customer-that-the-agent-are-waiting-on-a-reply-46129 Automation: Reminder to the customer that the agent are waiting on a reply | Freshworks Community How have you solved this case?Once an agent has responded to the ticket and are awaiting the customers input, we change status to “Waiting on customer”.... freshworks community automation reminder customer agent https://community.freshworks.com/members/helpdeskhero-48707 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/ideas/dynamic-sections-limit-increase-and-nesting-30320 Dynamic Sections limit increase and nesting | Freshworks Community Currently dynamic sections are limited to 5 and are not allowed to be nested.We use a lot of automation in the Service Requests and recently hit the dyn... limit increase freshworks community dynamic sections nesting https://community.freshworks.com/ideas/allow-agent-groups-to-be-set-as-cab-attendees-in-a-cab-meeting-46367 Allow Agent Groups to be set as CAB Attendees in a CAB Meeting | Freshworks Community Right now, it appears that only individuals or CABs can be selected in the Attendees field in a CAB Meeting. Can you allow Agent Groups to also be selec... freshworks community allow agent groups set https://community.freshworks.com/members/joserizal-72286 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/ideas/users-bulk-update-attributes-46136 Users - Bulk Update Attributes | Freshworks Community You should be able to bulk update requester and agents profile attributes. Instead of only having the option to export then import which half the time m... bulk update freshworks community users attributes https://community.freshworks.com/members/grace0409-63126 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/automations-and-workflows-11361/automating-scheduled-work-from-tickets-calendar-outlook-integration-45649 Automating scheduled work from tickets (calendar / Outlook integration) | Freshworks Community I’m looking for a better way to handle scheduled work tied to tickets.Right now my workflow is: Set the ticket status to Scheduled Manually create an... tickets calendar outlook integration freshworks community automating scheduled https://community.freshworks.com/members/victor-prata-14311 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/ideas/freshservice-collaborator-ticketsharing-cc-function-42692 Freshservice Collaborator / Ticketsharing / Cc function | Freshworks Community Hi there,I'd like to propose a feature enhancement regarding ticket sharing and access permissions.Currently, when a ticket is shared—whether via CC or... freshworks community freshservice collaborator cc function https://community.freshworks.com/members/boothcoolapk-71046 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/mr-r-72270 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/using-freshdesk-omni-11426 Using Freshdesk Omni | Freshworks Community CX and Customer Support freshdesk omni freshworks using community https://community.freshworks.com/cx-self-help-guides-11461 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/portals-emails-other-channels-11404/outgoing-blocked-since-1-weeks-support-sleeping-45181 Outgoing blocked since 1 weeks, support sleeping | Freshworks Community Hello,Our outgoing email has been blocked for one week now. We immediately opened a ticket, and one person told us it had been routed to the concerned t... since 1 freshworks community outgoing blocked weeks https://community.freshworks.com/members/msconfig87-37354 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/groups/freshworks-ai-summit-11444 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/portals-emails-other-channels-11404 Portals, Emails & Other Channels | Freshworks Community freshworks community portals emails channels https://community.freshworks.com/leaderboard?period=thisWeek Leaderboard | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. freshworks community leaderboard https://community.freshworks.com/ideas/native-analytics-and-lifecycle-management-for-canned-responses-46183 Native Analytics and Lifecycle Management for Canned Responses | Freshworks Community Currently, managing Canned Responses in Freshservice is a native analytics lifecycle management canned responses freshworks community https://community.freshworks.com/getting-started-11331 Getting Started | Freshworks Community getting started freshworks community https://community.freshworks.com/automations-and-workflows-11361/html-table-s-css-is-being-removed-30359 HTML table's CSS is being removed | Freshworks Community Hi, I am creating an automation wherein I send test emails (using power automate) to our helpdesk email with an HTML table within its body. HTML table i... html table freshworks community css removed https://community.freshworks.com/portals-emails-other-channels-11404/outgoing-emails-are-blocked-for-my-account-46070 Outgoing emails are blocked for my account? | Freshworks Community I recently created an account to use the Freshdesk Support Desk and now this error shows up:“Outgoing emails are blocked for your account. Please contac... freshworks community outgoing emails blocked account https://community.freshworks.com/members/letras-diferentes-72159 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/ideas/user-sync-match-against-different-fields-rather-than-email-46357 User Sync - Match Against Different Fields Rather than Email | Freshworks Community We have run into the issue where a person changes their name and therefore their email address, now because the system matches against email address - i... user sync freshworks community match different fields https://community.freshworks.com/members/nuzzir-71026 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/kamakshi-v-43548 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/zaicnupagadi-71909 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/jitesh-com-18272 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/kfcmenu34-72169 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/site/terms Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/loveshe-70162 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/unpluggeduk-72513 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/getting-started-11331/error-email-config-id-45872 Error email config id | Freshworks Community What causes the error? freshworks community error email config id https://community.freshworks.com/members/judehidalgo-62681 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/members/textos-72650 Discussions, Best Practices, and Product Feedback | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. discussions best practices product feedback freshworks community https://community.freshworks.com/ Freshworks Community | Freshworks Community Join the Freshworks Community to connect with peers, share insights, and explore discussions on Freshworks products. Engage with experts, access resourc... freshworks community https://community.freshworks.com/activity/recent Recently active topics | Freshworks Community Ask questions and find answers on the community. Connect with others and share feedback on our Products. Join the community. recently active topics freshworks community https://community.freshworks.com/ai-bots-11359 AI & Bots | Freshworks Community ai bots freshworks community