https://www.thoughtstuff.co.uk/
Building AI agents for contact centres, on Amazon Connect
Applications for Microsoft Lync
building ai agentsfor contactcentresamazonconnect
https://callcentresummit.com/
Contact Centres 2026 | 17th Annual Optimising Summit
Jun 9, 2026 - 17th Annual Optimising Contact Centres Summit, Client Service, Customer Care, Workforce, Feedback, Conversational AI and Chatbot, CX
contact centresannualoptimisingsummit
https://kpmg.com/kz/en/insights/2025/02/you-can-transform-contact-centres-with-ai.html
You can transform contact centres with AI
Leveraging AI to Reduce Contact Center Call Times and Enable Personalization at Scale
you cancontact centrestransformai
https://www.capgemini.com/gb-en/insights/research-library/intelligence-turns-bank-contact-centres-into-value-creators/
Intelligence turns bank contact centres into value creators - Capgemini UK
Jan 22, 2026 - As customer expectations for hyper-personalisation accelerate, the World Retail Banking Report 2024 by Capgemini reveals that bank contact centres are falling...
contact centresintelligenceturnsbankvalue
https://naccc.org.uk/
Child Contact Centres - NACCC
Aug 26, 2025 - NACCC is a charity in the UK dedicated to providing safe child contact centres so children can meet the parents they don't live with.
child contactcentres
https://store.hbr.org/product/talent-retention-challenge-of-contact-centres-the-case-of-hsbcnet-helpdesk/ST151B?searchid=0&search_query=Guanjie++Huang%3Fpage%3D5%3Fpage%3D2%3Fpage%3D11%3Fpage%3D16
Talent Retention Challenge of Contact Centres: The Case of HSBCnet Helpdesk
Buy books, tools, case studies, and articles on leadership, strategy, innovation, and other business and management topics
talent retentioncontact centresthe casechallengehsbcnet
https://ec2-18-132-54-183.eu-west-2.compute.amazonaws.com/interview/best-practice-how-contact-centres-manage-bereavement/
Best Practice: How Contact Centres Manage Bereavement
Jan 21, 2026 - In conversation with the CCMA we learn how customer centric firms like Virgin Media O2 look after their bereaved customers
best practicecontact centresmanagebereavement