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You choose which properties to track, add the information to Help Sco contact and help scout company properties support https://docs.helpscout.com/article/15-user-roles-and-permissions User Roles and Permissions - Help Scout Support Help Scout offers 4 different user roles: the Account Owner, Administrators, Users, and Light Users. Plus and Pro plans can also set custom permissions on indiv user roles and permissions help scout support https://wordpress.org/plugins/tags/help-scout/ Plugins categorized as help scout | WordPress.org help scout plugins categorized wordpress https://docs.helpscout.com/article/1406-advanced-beacon-customization Advanced Beacon Customization - Help Scout Support You can easily add Beacon to your website or web based app with the default embed code — all you have to do is copy and paste. 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