https://www.intercom.com/blog/podcasts/podcast-bob-moesta-on-jobs-to-be-done/
Re-Wired Group president and CEO and Jobs-to-be-Done architect Bob Moesta explains the makings of a successful JTBD interview, why consumers switch, & more.
intercom blogbobmoestajobsdone
https://www.intercom.com/blog/podcasts/cx-expert-jay-baer-customer-experience/
Customer expectations are at an all-time high and the competition is fierce. So, how can you create experiences that stand out from the crowd?
jay baercreating experiencescxexpertget
https://www.intercom.com/blog/videos/intercom-on-product-jump-b2c-b2b-product-management/
Are B2B and B2C product management worlds really that different? Bethany joined us as a PM at Intercom after years in B2C, and shares her view on the main...
intercomproductmakingjump
https://www.intercom.com/blog/podcasts/podcast-mamoon-hamid-on-raising-capital/
Mamoon Hamid, co-founder of SocialCapital, talks raising capital, what he looks for in investments, and the future of venture capital.
social capitalmamoon hamidraisingintercom
https://www.intercom.com/blog/does-your-solution-solve-the-right-problem/
If you really want to have 10x impact as a product engineer you have to ensure you are building the right solution. Each and every time.
intercom blogsolutionsolverightproblem
https://www.intercom.com/blog/evolving-intercoms-database-infrastructure-lessons-and-progress/
Mar 11, 2025 - An update on the progress we've made on the overhaul of our database architecture. Find out how PlanetScale Metal has unlocked greater scalability,...
intercom blogevolvingdatabaseinfrastructurelessons
https://www.intercom.com/blog/videos/saas-ai-innovation-insights/
Hear the latest insights from SaaS leaders about how they are actively rethinking how SaaS products are built, priced, and delivered in the AI era.
latest insightssaas companiesinnovatingaileading
https://www.intercom.com/blog/podcasts/caroline-jarrett-on-designing-surveys/
Is there a way to design a thoughtful, effective survey that gets results without boring customers to death?
web formspecialistcarolinejarrettdesigning
https://www.intercom.com/blog/podcasts/pride-podcast/
In this very special episode, some of our LGBTI+ colleagues invite us to hear about their worlds, including their coming out stories and the ways they feel...
sharing storieslived experiencesruninclusion
https://www.intercom.com/blog/videos/navigating-a-new-era-of-ai-first-customer-service/
Intercom's Ruth O'Brien on how AI is reshaping support teams, driving efficiency, and elevating customer experiences.
new eraai firstcustomer servicenavigating
https://www.intercom.com/blog/the-safety-of-speed-shipping-code-at-intercom/
Jan 27, 2026 - At Intercom, the gap between writing code and customers using it is about one coffee break. Here’s how we ship constantly, recover quickly, and still hit...
safetyspeedshipcodetimes
https://www.intercom.com/blog/talking-tech-with-non-tech-people/
Knowing something and being able to explain it well are two very different things. Here's how to give answers that will be understood.
talking techintercom blognonpeople
https://www.intercom.com/blog/podcasts/user-onboarding-interview-samuel-hulick/
Known for his teardowns of popular products, Samuel Hulick is now the go-to authority on onboarding. Here's what he had to say about making users successful.
user onboardingintercom blogtalkingsamuelhulick
https://www.intercom.com/blog/harnessing-user-research-with-intercom/
User research is essential when developing and iterating on your product's interface. TrackDuck's CEO explains how it uses Intercom for the job.
user researchharnessingintercomblog
https://www.intercom.com/blog/why-ai-deployment-depth-makes-the-difference/
Going deep with AI delivers better support outcomes. Here's how a mature level of deployment impacts results, and what you can do to get ahead of the widening...
ai deploymenttransformationactiondepthmakes
https://www.intercom.com/blog/the-state-of-chatbots/
What is the future of business chatbots? We surveyed 1,000 end users to learn more about chatbot ROI, best use cases, and more.
trends reportintercomchatbotblog
https://www.intercom.com/blog/intercom-business-continuity-covid-19/
As COVID-19 continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers.
business continuityuncertain timesintercom
https://www.intercom.com/blog/inside-the-ai-first-support-team/
Dec 2, 2025 - Learn what the four key roles in an AI-first support team look like in practice, and why your AI performance will inevitably drift without them.
customer serviceintercom blogplanningseriesvol
https://www.intercom.com/blog/podcasts/emmet-connolly-design-systems/
Intercom Director of Product Design Emmet Connolly explains the design system our product team uses today and how it's proved invaluable as the team's grown
design systemsintercomemmetconnollyblog
https://www.intercom.com/blog/brand-alignment/?utm_medium=email&utm_source=ii-newsletter&utm_campaign=20191211-inside-intercom&mkt_tok=eyJpIjoiT1RKaVpEUTBObVJpTlRsbCIsInQiOiJRTWRQZ2FFT2VuTGRIXC9UZVNwVXh3a3BoRHRtSmt5S0lLaTBuTHQ0eDhnYnNPdWZBRlwvOThIUXpka3ZPMnVoaHNRTTR2K2lvQjRCbWJBeXJEVXNxNEZUQXlGYzNNVlg2WjBWZWxsSUNIRTJkTm9ESU5GSVkzeStqRFRleEh1MmJCIn0%3D
Technology companies often have difficulty getitng alignment between their value proposition, product and brand identity. Here's how to get it right.
intercom blogthreestrandsbrandauthenticity
https://www.intercom.com/blog/what-is-customer-relationship-management/
Customer relationship management (CRM) refers to technology that helps companies build authentic, meaningful relationships with customers and prospective...
customer relationshipmanagementcrmintercomblog
https://www.intercom.com/blog/videos/improve-your-messaging-in-2minutes/
Great writing is an art. Optimizing it is a science. The best messages have both. Here are some quick & easy tweaks to improve your messaging.
intercom blogimprovemessagingminutes
https://www.intercom.com/blog/iterative-improvement-substitute-creativity/
Making something better only works if you start with something good. Relying on iterative optimization early on at a product-oriented startup is a bad idea.
intercom blogiterativeimprovementsubstitutecreativity
https://www.intercom.com/blog/podcasts/customer-experience-elizabeth-dixon-cx/
See the power and potential you have to make an impact by changing the customer experience for your business and brand for the better.
customer experienceauthorelizabethdixoncx
https://www.intercom.com/blog/a-year-of-working-at-intercom/
Brian Scanlan, one of our engineers, shares his thoughts on the year of growth and change he's enjoyed while working at Intercom.
yeargrowthchangeintercom
https://www.intercom.com/blog/2018-on-inside-intercom/
It has been a year of extraordinary growth at Intercom and here at Inside Intercom. Here is a collection of highlights and insights from 2018, from our blog...
insideintercomblog
https://www.intercom.com/blog/connect-intercom-apps-using-zapier/
Intercom now integrates with Zapier. This lets you connect Intercom with your favorite products. When you connect the apps you use at work together, they...
connectingintercomappszapierblog
https://www.intercom.com/blog/betting-on-the-future-of-frontend-at-intercom/
Aug 25, 2025 - See how we're shaping the future of frontend by moving from Ember to React – unlocking faster builds, AI productivity, and a bold new chapter for...
bettingfuturefrontendintercom
https://www.intercom.com/blog/what-we-shipped-2017/
New features shipped in 2017 helped sales, marketing and support teams capture more leads, convert them, and turn them into successful customers.
intercom blogshippedyearreview
https://www.intercom.com/blog/g2-winter-reports-2023/
Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the G2 Winter Reports 2023.
intercomrecognizedbadgesawards
https://www.intercom.com/blog/new-horizons-how-to-move-your-life-for-your-career/
When faced with the opportunity to uproot your life and take an opportunity in a new city or new country, there is a lot to weigh up. Here are the most...
new horizonsmovelifecareer
https://www.intercom.com/blog/videos/ways-to-think-about-customer-onboarding/
The stakes have changed when it comes to onboarding users. It's about using context, time, and behavior as much as you can to help users achieve success.
customer onboardingintercom blogwaysthink
https://www.typeform.com/blog/intercom-integration
Introducing the new Typeform-Intercom integration. See how you can now embed a typeform directly into your Intercom Messenger conversations and more.
say hellointercom integrationtypeformblog
https://www.intercom.com/blog/the-value-of-salespeople-who-dont-just-sell/
Salespeople who pass off clients after the close are also passing an opportunity to create a lasting, more profitable customer experience.
valuesalespeoplesell
https://www.intercom.com/blog/action-vs-indecision/
Indecision is the silent startup killer. If your startup is agonising over every decision, get in the rhythm of making fast calls and moving forward.
hidden costsintercom blogindecision