https://www.intercom.com/blog/author/ciaran_nolan/
Ciaran Nolan, Author at The Intercom Blog
One of Intercom's EMEA Sales leaders, Ciaran previously worked in customer intelligence with Salesforce for nearly five years, gaining deep insights into the...
intercom blogciarannolanauthor
https://www.intercom.com/blog/category/the-ticket/
The Ticket - The Intercom Blog
AI-first CX leaders share strategies for shaping customer experience and navigating the ever-evolving tech landscape.
the ticketintercom blog
https://www.intercom.com/blog/kaizen-for-the-ai-era-how-small-improvements-build-smarter-support/
Kaizen for the AI era: How small improvements build smarter support - The Intercom Blog
Mar 26, 2026 - Learn how Intercom applies Kaizen to AI support through the Fin Flywheel, using everyday conversations to drive continuous, compounding improvement.
intercom blogkaizenerasmallimprovements
https://www.intercom.com/blog/category/product-and-design/
Product & Design - The Intercom Blog
The Intercom team shares their thoughts on design, the lessons they've learned and some carefully picked high quality inspiration and insider tips.
product designintercom blog
https://www.intercom.com/blog/?on_pageview_event=nav
The Intercom Blog - Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
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https://www.intercom.com/blog/our-next-research-and-development-hub-berlin/
Building our next R&D hub in Berlin - The Intercom Blog
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Sponsored https://www.luvr.ai/
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https://www.intercom.com/blog/announcing-fin-for-sales/
Announcing Fin for Sales: A new role for Fin Customer Agent - The Intercom Blog
Apr 22, 2026 - At Pioneer, we shared our vision of a single Customer Agent working across the customer lifecycle. Fin for Sales is a big step towards that vision, and brings...
for salescustomer agentintercom blogannouncingfin
https://www.intercom.com/blog/announcing-monitors-opening-the-ai-black-box/
Announcing Monitors: Opening the AI black box - The Intercom Blog
Mar 25, 2026 - Learn about Monitors, a new product area for Fin that sits alongside Insights and Recommendations to give you a full observability suite.
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https://www.intercom.com/blog/ai-chatbots-user-interfaces/
AI-powered UI (aka "Return of the Chat") - The Intercom Blog
AI is already transforming search and customer service tools, but LLMs are also going to revolutionize powerful apps with complex UIs.
ai poweredintercom bloguiakareturn
https://www.intercom.com/blog/from-swarms-to-product-turning-customer-signals-into-scalable-features/
From swarms to product: Turning customer signals into scalable features - The Intercom Blog
Apr 14, 2026 - The best product signal often comes from the least scalable work. Here's how our swarm model turns customer insights into features that reach everyone.
to productintercom blogswarmsturningcustomer
https://www.intercom.com/blog/ai-is-approving-our-pull-requests-heres-how-we-made-it-safe/
AI is approving our pull requests: Here's how we made it safe - The Intercom Blog
Apr 24, 2026 - We're producing more code than ever at Intercom. Here's how we're safely using AI for PR approval.
pull requestsintercom blogaiapprovingmade
https://www.intercom.com/blog/introducing-the-sales-agent-blueprint/
Introducing the Sales Agent Blueprint - The Intercom Blog
Apr 23, 2026 - Today we’re announcing The Sales Agent Blueprint, a map for launching and scaling AI for sales with confidence.
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Sponsored https://darlink.ai/
DarLink AI: Free AI Girlfriend Generator | Chat, Photos & Video
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https://www.intercom.com/blog/category/customer-support/
Customer Service - The Intercom Blog
Strategies, best practices, and lessons learned from building Intercom's groundbreaking AI-first customer service platform.
customer serviceintercom blog
https://www.intercom.com/blog/the-hardest-percentages/
The hardest percentages - The Intercom Blog
Apr 14, 2026 - Fin does more than just handle FAQs. Learn more about how Procedures let your team resolve your most complex customer queries with accuracy and control.
intercom bloghardestpercentages
https://www.intercom.com/blog/category/ai-ml/
AI and Automation - The Intercom Blog
Our latest articles and podcasts about AI and how it's transforming customer service.
ai and automationintercom blog
https://www.intercom.com/blog/announcing-fin-apex-the-age-of-vertical-models-is-here/
Announcing Fin Apex: The age of vertical models is here - The Intercom Blog
Mar 26, 2026 - We've just shipped the most significant new technology in the customer service agent category: Apex, a brand new model for Fin. Learn more about it here.
the ageis hereintercom blogannouncingfin
https://www.intercom.com/blog/introducing-the-fin-api-platform/
Never stop disrupting yourself; introducing the Fin API platform - The Intercom Blog
Apr 10, 2026 - Last week, we announced Apex, the world's first specialized customer service LLM. We're now going to allow you to access all of this power and all of our core...
the finapi platformintercom blogneverstop
https://www.intercom.com/blog/
The Intercom Blog - Articles and Podcasts on Customer Service, AI and Automation, Product, and more
Articles and Podcasts on Customer Service, AI and Automation, Product, and more
customer service aiintercom blogarticlespodcastsautomation
https://www.intercom.com/blog/evolving-intercoms-database-infrastructure-lessons-and-progress/
Evolving Intercom’s database infrastructure: Lessons and progress - The Intercom Blog
Mar 11, 2025 - An update on the progress we've made on the overhaul of our database architecture. Find out how PlanetScale Metal has unlocked greater scalability, performance...
intercom blogdatabaseinfrastructurelessonsprogress
https://www.intercom.com/blog/category/guides-&-reports/
Guides & Reports - The Intercom Blog
intercom blogguidesreports