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RT for Helpdesk More Details Request Tracker was originally born as a ticketing tool for a university IT help desk, and it remains a great product for help...

Nov 22, 2025 - In this tutorial, you will learn how to install Request Tracker on AlmaLinux/Rocky Linux, step by step. Request Tracker (RT) is a powerful, open-source

RT Assets Request Tracker includes a built-in asset tracking system that can be used to manage any type of inventory, from IT assets like laptops and printers,...

Managing AWS Reservations Buying AWS EC2 and RDS servers on reservations offers significant savings compared to on-demand instances. But do you know which...

Oct 31, 2025 - In this guide, you will learn how to enable HTTPS for Request Tracker on Linux. If you have already installed RT, it may currently be running over plain HTTP,

Jan 17, 2026 - The coaching carousel for the 2026 offseason is about to get moving. Here are the latest news and rumors from around the NFL!

Request Tracker Built For Teams Who Need More Than Just a Helpdesk For more than 20 years, teams of all sizes have used Request Tracker to streamline tasks,...

Oct 28, 2025 - In this tutorial, you will learn how to configure Request Tracker to send mails using MSMTP via Gmail Relay. Request Tracker (RT) is an enterprise-grade

Oct 31, 2025 - In this tutorial, you will learn how to enable self-service password reset in Request Tracker (RT). By default, RT doesn't ship with a built-in password reset

Pay-As-You-Grow Pricing Boost your team’s efficiency with Request Tracker! We offer scalable pricing designed for every team and any budget. See why groups...

Services Best Practical Solutions provides a comprehensive range of services to help get Request Tracker (or RTIR) installed and running the way you want it:...

Request Tracker for Incident Response Request Tracker for Incident Response (RTIR) builds on all the features of RT and provides pre-configured queues and...

Resources Getting Started Much of the documentation for RT comes with RT itself. You can find setup instructions in the README file and see installation...

We are BPS Best Practical Solutions LLC develops andmaintains Request Tracker (RT) and RequestTracker for Incident Response (RTIR) Since 2001, Best Practical...

As we announced near the end of December, RT 5.0 is coming and today we're happy to make available an alpha release for you to start to test with. Alpha...

RT 4.4 and RTIR 4.0 have reached end of life. Best Practical no longer provides updates or security fixes for these versions. Upgrade to Request Tracker 6 for...

If you love RT... Help us spread the word! Best Practical has never been much of a marketing-driven company–RT has always grown by word of mouth. One of the...

Forum for Request Tracker (RT) and Request Tracker for Incident Response (RTIR) users.

In October of this year, RT turned 20 years old, at least if you look at the commit for the official 1.0 release and the date of the 1.0 tarball on our...

RT FormTools Create user-friendly formsright in Request Tracker More Details The free FormTools extension for RT allows you to easily create custom, multi-page...

RT Change Management Streamline Change Management with Request Tracker More Details Effective IT service management hinges on maintaining documented and...