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https://foip.saha.org.za/request_tracker/entry/sah-2018-dss-0016
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https://forum.bestpractical.com/t/rt380-adding-custom-status/22631
RT380: Adding custom Status - RT Users - Request Tracker Community Forum
Dec 18, 2008 - Hello, I am moving from 363 to 380 and in the process need to add in a custom Status that was previously created in out 363 environment. I was not the person...
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Message Threading - RT Users - Request Tracker Community Forum
May 16, 2011 - Unfortunately, email systems have evolved in such a way that the standard headers References' and In-Reply-To’ are horribly [ab]used; the result is that...
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LDAP Overlay - HiRes exception - RT Users - Request Tracker Community Forum
Jun 3, 2005 - I have RT 3.4.2 I extracted the LDAP overlay to my local dir. I have updated my Time::HiRes to no avail. Any ideas? When I hit http://rt/ I get this error:...
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https://forum.bestpractical.com/t/cannot-resolve-file-to-component/8667
Cannot resolve file to component? - RT Users - Request Tracker Community Forum
Dec 20, 2002 - Hi, I�ve been trying to install WebRT on a Debian Linux system. After some hassle withc mod_perl I decided on going for FastCGI + Apache 1.3.26. When...
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https://forum.bestpractical.com/t/shredder-error/18062
Shredder error - RT Users - Request Tracker Community Forum
Aug 3, 2006 - I've eliminated several thousand tickets that were deemed spam. Now I'm trying to eliminate all the users that were created as each of the spam tickets were....
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https://forum.bestpractical.com/t/populate-custom-field-a-with-the-selection-i-made-in-custom-field-b/18004
Populate custom field A with the selection I made in custom field B - RT Users - Request Tracker...
Jul 26, 2006 - Hi Everyone, We are currently evaluating RT to replace our current (crappy) ticketing system. So far everyone has good things to say about it :) . Our Helpdesk...
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https://forum.bestpractical.com/t/out-of-office-autoreply/18157
Out of Office AutoReply - RT Users - Request Tracker Community Forum
Aug 15, 2006 - Don, I use this scrip filter to move suspected spam and other subject lines into a trash queue. Just insert the text you need. Description: Move SPAM...
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https://forum.bestpractical.com/t/avoiding-the-login-screen/16803
Avoiding the login screen - RT Users - Request Tracker Community Forum
Feb 1, 2006 - Is there a way to embed the users username and password into the links the RT server sends out? Allowing for someone who doesn't know their password to still...
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https://forum.bestpractical.com/t/rt-3-4-3-fastcgi-error/15699
RT 3.4.3 FastCGI Error - RT Users - Request Tracker Community Forum
Aug 23, 2005 - I get this on every request. Can anyone suggest a solution? [Mon Aug 22 16:08:45 2005] [error] [client 10.100.0.156] FastCGI: server...
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https://forum.bestpractical.com/t/might-have-worked-out-why-rtfm-isnt-working/18193
Might have worked out why RTFM isn't working - RT Users - Request Tracker Community Forum
Aug 21, 2006 - Hi, I think I might have worked out why I cannot get RTFM to work. I have spotted a discrepancy in the library files. The Debian package for request-tracker3.4...
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https://forum.bestpractical.com/t/features-in-rt/18308
Features in RT - RT Users - Request Tracker Community Forum
Sep 5, 2006 - Hi, I have rt3.4.5 installed with mysql. I have a setup with nis and i want to import my nis users to mysql rt data base. I have userID and password (Encripted...
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https://forum.bestpractical.com/t/new-scrip-on-the-wiki-autosetownerforqueue/16583
New Scrip on the Wiki: AutoSetOwnerForQueue - RT Users - Request Tracker Community Forum
Jan 5, 2006 - http://wiki.bestpractical.com/index.cgi?AutoSetOwnerForQueue Haim Dimer Systems Administrator Prolexic Technologies
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https://forum.bestpractical.com/t/tsv-generation-from-select-a-user-page/18419
TSV generation from "Select a User Page" - RT Users - Request Tracker Community Forum
Sep 21, 2006 - Hi all, I’d like to use the TSV feature on the “Select a User Page”, unfortunely I’ve run into a problem. The url is quite large as I have many users which I...
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https://forum.bestpractical.com/t/customfield-select-one-category/18039
CustomField: Select One ?Category? - RT Users - Request Tracker Community Forum
Aug 1, 2006 - Hi all. What is “Category” in the Values list for selects? What are the effects of setting this to something? Sort: Name: Description: Category: David Smithson...
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https://forum.bestpractical.com/t/problems-receiving-mail/18616
Problems Receiving mail - RT Users - Request Tracker Community Forum
Oct 25, 2006 - We are having problems configuring sendmail to receive mail via an alias @ the domain name (i.e. general@domain.com). We are however able to receive mails that...
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https://forum.bestpractical.com/t/automatic-owner-allocation/6331
Automatic owner allocation - RT Users - Request Tracker Community Forum
Sep 20, 2001 - I think this was briefly touch on earlier, but not much. At the moment, all requests via email is set as owner=Nobody. Is there a way to set the owner to a...
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https://forum.bestpractical.com/t/could-not-find-component-for-initial-path/18387
Could not find component for initial path '/' - RT Users - Request Tracker Community Forum
Sep 18, 2006 - I have the following error messages when i type: https://test.uchicago.edu/rt . Anyone knows what the problem is ? Thanks. error: could not find component for...
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https://forum.bestpractical.com/t/customize-create-ticket-screen/17902
Customize Create ticket screen? - RT Users - Request Tracker Community Forum
Jul 12, 2006 - Hi, I have added 12 Custom Fields in Create a new ticket screen. Is anyone how to customize the Create ticket screen? Thanks, Zhiming. Do You Yahoo!? Tired of...
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https://forum.bestpractical.com/t/test-www-mechanize-1-04-missing/18403
Test::WWW::Mechanize 1.04...MISSING - RT Users - Request Tracker Community Forum
Sep 19, 2006 - Debian Sarge debian:/rt-3.6.1# make fixdeps /usr/bin/perl ./sbin/rt-test-dependencies --verbose --install --with- mysql perl: [snip] Test::WWW::Mechanize...
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https://forum.bestpractical.com/t/rt-line-command-problem-with-priorities-owner-limit-items/6832
RT line command problem with priorities/owner limit items - RT Users - Request Tracker Community...
Dec 18, 2001 - I've installed v2 of RT with mysql on Redhat and am having problems using the rt line mode command. I can't seem to get --limit-priority or...
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https://forum.bestpractical.com/t/approach-for-rt-spam-handling/13014
Approach for RT spam handling? - RT Users - Request Tracker Community Forum
Aug 15, 2004 - We use RT 3.2.1; looks sharp, and have been using RT since the 1.0 days. Our users (internal and external) uses email to open RT tickets, and appropriate...
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https://forum.bestpractical.com/t/multiple-web-domains-in-rtsite-config/32244
Multiple Web Domains in RTSite_Config - Request Tracker Community Forum
Aug 28, 2017 - Does anyone know if you can run Multiple Web Domains in the SiteConfig yet only run a single RT Server
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https://forum.bestpractical.com/t/numeric-user-ids/17973
Numeric user id's - RT Users - Request Tracker Community Forum
Jul 21, 2006 - Hi all I need some help. we are using RT-3.2.3 and we need to create numeric user id's like 00001,00009. numeric id's can be created but these users are not...
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https://blog.rac.me.uk/2010/06/23/request-tracker-rt-and-google-apps/
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https://forum.bestpractical.com/t/rt-at-a-glance-custom-fields/18361
RT at a Glance Custom Fields - RT Users - Request Tracker Community Forum
Sep 13, 2006 - Hi everyone, Is there a way to make a custom field show up on the RT at a Glance page? Scenario: We created a custom drop down box field with all of our...
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https://forum.bestpractical.com/t/removing-users-from-a-group-crashes-mysql-apache/14853
Removing users from a group crashes mysql & apache - RT Users - Request Tracker Community Forum
May 3, 2005 - Hi guys, We are running debian linux here (3.1 sarge), mysql 4.1.11, apache 1.3 with mod_perl, and RT 3.4.1. All of these are debian packages. Previously we...
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https://forum.bestpractical.com/t/images-in-tickets/17489
Images in Tickets - RT Users - Request Tracker Community Forum
May 8, 2006 - Hi Everyone, Once in a while we receive SPAM into our ticket queues, with embedded images. Is there a way to configure Request Tracker to not display the...
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https://forum.bestpractical.com/t/anyone-know-the-status-of-rt-projectmanager/17204
Anyone know the status of RT-ProjectManager? - RT Users - Request Tracker Community Forum
Mar 28, 2006 - We're looking for someway to extend the project management features of RT. I found a reference to RT-ProjectManager in the mailing list archives. Is anyone...
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https://forum.bestpractical.com/t/script-to-build-timeworked-report-based-on-customfield/17268
Script to build timeworked report based on CustomField - RT Users - Request Tracker Community Forum
Apr 5, 2006 - Hi everyone. I am pretty new at writing scripts to use with RT. Recently I wrote a script that I use to build a report on how much time we have spent working...
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https://forum.bestpractical.com/t/rt-server-startup-issue/31904
Rt-server startup issue - RT Users - Request Tracker Community Forum
May 4, 2017 - Dears Experts, I have installed rt-4.4.1 on debian-8.7. It has been installed successfully but somehow i am unable to start its service. Following is the error...
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https://forum.bestpractical.com/t/owners-field/15550
Owners Field - RT Users - Request Tracker Community Forum
Aug 2, 2005 - Ok, I have a problem with a few 1000 users in RT and the owners field consequently taking forever How can I either a: speed up the database so it doesnt take...
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https://www.requesttracker.co.uk/tag/government-information-requests/
Government Information Requests Archives - Request Tracker and Information Compliance
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https://forum.bestpractical.com/t/problem-when-users-are-created-automatically-from-rt-mailgate/16071
Problem when users are created automatically from rt-mailgate - RT Users - Request Tracker...
Oct 18, 2005 - Hi all, I have rt-mailgate configured and I am using outlook to create tickets by sending a mail to help@example.com. After sending a mail to this mail-id, the...
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https://foip.saha.org.za/request_tracker/entry/sah-2018-doj-0011
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https://forum.bestpractical.com/t/approvals-question/16854
Approvals Question - RT Users - Request Tracker Community Forum
Feb 8, 2006 - I've been starting to get to grips with the Approval functionality (RT 3.4.2) and I'm wondering what determines who is allowed to approve tickets and who can...
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https://forum.bestpractical.com/t/fw-parent-child-tickets/14569
Fw: parent/child tickets - RT Users - Request Tracker Community Forum
Mar 31, 2005 - Hi there; Can someone help me understand the parent/child tickets relationship, from my understanding in reading...
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https://forum.bestpractical.com/t/i-installed-rt-from-rpm-can-i-install-rtfm/22516
I installed RT from RPM can I install RTFM? - RT Users - Request Tracker Community Forum
Nov 28, 2008 - Hello, I am using RT 3.6.5 and I installed it from RPM. I want to install RTFM but the documentation describes the install from source. Is it possible to...
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https://forum.bestpractical.com/t/rt-6-0-3-invisible-spinners-for-loading-consume-a-lot-of-cpu/41737
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Sep 18, 2026 - Hi All, I noticed when RT 6.0.3 is on the active tab and checking the CPU load of the tab, There is a constant usage depending on how many htmx widgets are...
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https://forum.bestpractical.com/t/hacked-searchbuilder-pm/8969
Hacked SearchBuilder.pm - RT Users - Request Tracker Community Forum
Mar 4, 2003 - Greetings, I’ve had to make some changes to SearchBuilder.pm to support our Oracle DB and extra search Parameters. I would like to have RT use a local version...
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https://forum.bestpractical.com/t/customizing-mytickets/17678
Customizing MyTickets - RT Users - Request Tracker Community Forum
Jun 8, 2006 - Hey Team, Currently the RT homepage shows "10 highest priority tickets I own...". How can I change that to show a different number of tickets? Like 20 for...
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https://forum.bestpractical.com/t/converting-from-mysql-to-postgres-in-rt-3-6-0/17906
Converting from mysql to postgres in RT 3.6.0 - RT Users - Request Tracker Community Forum
Jul 13, 2006 - I am attempting to convert from a relatively modern 3.4.5 RT+mysql 4.1.11installation to a brand new 3.6.0+Postgres 8.1.4 installation. The wiki doesn’t quite...
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https://forum.bestpractical.com/t/rtimportldap-update-group-mapping/1590
Rtimportldap update: group mapping - RT Developers - Request Tracker Community Forum
Jan 13, 2003 - Hello all, See the new version of the LDAP importing script, attached. In the new version: – The whole script design is reorganized. – Group mapping. LDAP...
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https://forum.bestpractical.com/t/quickcreate/18428
QuickCreate - RT Users - Request Tracker Community Forum
Sep 22, 2006 - Hi; RT-3.6.1 I would like to expand Quickcreate section to include requestor and text area for problem description (I noticed in QuickCreate someone did start...
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https://forum.bestpractical.com/t/how-to-downgrade-perl-module-mason/18340
How to Downgrade Perl Module (Mason) - RT Users - Request Tracker Community Forum
Sep 11, 2006 - I have to work on an existing RT system but in order for me to ensure that i did not break anything, I have been working on building a development RT system....
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https://www.requesttracker.co.uk/category/cautions-list/
Cautions List Archives - Request Tracker and Information Compliance
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https://forum.bestpractical.com/t/scalar-util-weak-problem/16810
Scalar::Util::Weak Problem - RT Users - Request Tracker Community Forum
Feb 2, 2006 - Hello all, I am once again attempting (unsuccessfully at the moment) to get RT 3.5.7 installed on AIX. I’m compiling everything from scratch on an AIX v5.2...
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https://forum.bestpractical.com/t/more-an-d-more-garbage-files-in-rt2-webrt-sessiondata/8313
More an d more garbage files in ./rt2/WebRT/sessiondata - RT Users - Request Tracker Community Forum
Oct 10, 2002 - We have setup and running RT2 since about two months. Now we have discovered that about 500 files per day are created in the sessiondata directory. Aparently...
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https://forum.bestpractical.com/t/how-do-i-prevent-auto-response-email-on-a-queue/32352/5
How do I prevent Auto Response email on a Queue? - #5 by Zod - Request Tracker Community Forum
Oct 7, 2017 - I need to not send the "Greetings" email on ticket creation and not send the "ticket resolve" email on Ticket resolution for one particular queue. I tried...
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https://forum.bestpractical.com/t/custom-field-validation-part-2/18125
Custom Field Validation Part 2 - RT Users - Request Tracker Community Forum
Aug 11, 2006 - Hi Everyone, After reading through the code for Self Service Tickets, I have determined that Custom Field Validation was never incorporated within the code. I...
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https://www.ringly.io/blog/request-tracker-alternatives
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https://forum.bestpractical.com/t/transaction-bug-in-3-6-0/18229
Transaction BUG in 3.6.0 - RT Users - Request Tracker Community Forum
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https://forum.bestpractical.com/t/rt-install-initial-database-initialization-question/15310
RT Install-Initial database initialization question - RT Users - Request Tracker Community Forum
Jul 3, 2005 - Hi All, I have what seems to me to be a pretty straightforward question. I’m using the instructions for an install on Red Hat Enterprise Linux 4 with RT 3.4.2...
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https://forum.bestpractical.com/t/rt-3-2-3rc2/2941
RT 3.2.3rc2 - RT Developers - Request Tracker Community Forum
Jan 30, 2005 - I'm pleased to announce the release of the second release candidate for RT 3.2.2, which is likely to be the final RT 3.2 release before RT 3.4.0. Unless we...
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https://forum.bestpractical.com/t/rt-email-bounce/17801
RT email bounce - RT Users - Request Tracker Community Forum
Jun 27, 2006 - Serge, [Mon Jun 26 21:02:55 2006] [crit]: RT thinks this message may be a bounce (/opt/rt3/lib/RT/Interface/Email.pm:708) [Mon Jun 26 21:03:04 2006] [crit]: RT...
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https://forum.bestpractical.com/t/possible-permissions-modifyticket-bug-in-3-4-5/17414
Possible permissions (ModifyTicket) bug in 3.4.5? - RT Users - Request Tracker Community Forum
Apr 26, 2006 - Hello, We have been removing all global permissions from the Privileged user group on our RT install, to let some important customers have access to their own...
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https://forum.bestpractical.com/t/cf-validation/25430
CF Validation - RT Users - Request Tracker Community Forum
Aug 6, 2010 - Hi; RT-3.8.7 Can some one give me a brief explanation of how custom field validation works through the code. I tracked back as far as lib/Record.pm ::...
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https://forum.bestpractical.com/t/canned-responses-form/17954
Canned Responses Form - RT Users - Request Tracker Community Forum
Jul 19, 2006 - Hey All, I am looking to add ‘canned responses’ to the comment/reply pages in 3.6. Is there any way right now to insert a template, selected from a drop down...
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https://rt-wiki.bestpractical.com/wiki/Special:WhatLinksHere/RTIR
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https://forum.bestpractical.com/t/help-with-rt-3-4-4-authentication-to-windows-2003/16572
Help with RT 3.4.4 authentication to windows 2003 - RT Users - Request Tracker Community Forum
Jan 5, 2006 - hi I’m struggling to get RT working with active directory on windows 2003. RT 3.4.4, fedora core 4. apache 2.0.54. I’ve tried the RTSMB files (I used these...
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https://docs.stackone.com/connectors/requesttracker
RT (Request Tracker) - Stackone
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