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https://support.zoom.com/hc/en/contact-center?id=contact_center Zoom Contact Center Support Get help with Zoom Contact Center from handling customer interactions to configuring queues. Explore featured topics, common questions, and resources. zoom contact centersupport https://developers.zoom.us/changelog/contact-center/web/3.2.0/ Zoom Contact Center SDK - web - 3.2.0 - Zoom Developer Changelog Enhanced URL recognition and video display; fixed accessibility, audio, and upload issues. zoom contact centersdkwebdeveloperchangelog https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0081542 Configuring Zoom Contact Center for Service Cloud Voice The Zoom Contact Center integration with Service Cloud Voice enables admins to easily connect their Zoom zoom contact centerfor serviceconfiguringcloudvoice https://developers.zoom.us/changelog/contact-center/android/1.4.0/ Zoom Contact Center SDK - Android - 1.4.0 - Zoom Developer Changelog Added in-app video engagement recording notifications and mirror video option for consumers. Added typing indicators for in-app chat engagements. Fixed issue... zoom contact centersdk androiddeveloperchangelog https://developers.zoom.us/changelog/contact-center/android/2.1.0/ Zoom Contact Center SDK - Android - 2.1.0 - Zoom Developer Changelog Added enabling or disabling closed captioning/transcription and translation while in a video engagement, viewing closed captioning/transcription and... zoom contact centersdk androiddeveloperchangelog https://developers.zoom.us/changelog/contact-center/ios/2.6.0/ Zoom Contact Center SDK - iOS - 2.6.0 - Zoom Developer Changelog The Zoom Contact Center SDK for iOS has been updated to version 2.6.0. This release adds support for an updated service delegate error handling method,... zoom contact centersdk iosdeveloperchangelog https://developers.zoom.us/changelog/contact-center/zoom-contact-center-may-30-2023/ Zoom Contact Center - May 30, 2023 - Zoom Developer Changelog Added new variables, queues, and logs APIs. Changed engagements, queues, inboxes, and recordings APIs. Fixed agent ttatuses and webhook events. zoom contact centermaydeveloperchangelog https://developers.zoom.us/docs/api/rest/reference/contact-center/methods/ Zoom Contact Center API - API - Zoom Developer Docs API Reference for /docs/api/rest/reference/contact-center/methods zoom contact centerapi developerdocs https://developers.zoom.us/changelog/contact-center/web/2.5.0/ Zoom Contact Center SDK - web - 2.5.0 - Zoom Developer Changelog Added event listeners for open, close, show, hide, and send_message; added action methods for open, close, show, hide, endChat, and changeCampaign. zoom contact centersdkwebdeveloperchangelog https://developers.zoom.us/changelog/contact-center/android/1.3.0/ Zoom Contact Center SDK - Android - 1.3.0 - Zoom Developer Changelog Added in-app chat to video upgrade allowing agents to upgrade chat conversations to video calls with retained chat history. Added in-app video engagement... zoom contact centersdk androiddeveloperchangelog https://developers.zoom.us/changelog/contact-center/zoom-contact-center-july-18-2022/ Zoom Contact Center - July 18, 2022 - Zoom Developer Changelog New APIs added for queues, recordings, reports, and webhooks related to tasks and task reservations. It also notes an enhancement to the list queue agents API... zoom contact centerjulydeveloperchangelog https://ev.zoom.com/ja/webinars-events/reinvent-the-customer-experience-with-zoom-contact-center-and-the-zoom-virtual-agent/ Reinvent the customer experience with Zoom Contact Center and the Zoom Virtual Agent | Zoom the customer experiencezoom contact centerreinvent https://www.zoom.com/en/products/contact-center/?_ga=2.40389858.1741073044.1710188973-2057068961.1708714781 Zoom Contact Center: Contact Center Solutions | Zoom Zoom Contact Center brings the Zoom CX ecosystem together, helping teams deliver more personal customer experiences in an AI-driven, connected platform. zoom contact centersolutions https://developers.zoom.us/changelog/contact-center/ios/2.10.0/ Zoom Contact Center SDK - iOS - 2.10.0 - Zoom Developer Changelog Updated internal Zoom Video SDK version to 1.9.5. Fixed issue where floating view in minimize mode wouldn't appear when app displayed Contact Center's inner... zoom contact centersdk iosdeveloperchangelog https://developers.zoom.us/changelog/contact-center/android/2.9.0/ Zoom Contact Center SDK - Android - 2.9.0 - Zoom Developer Changelog Added audio status animation to video, added requesting scheduled callbacks and ZoomCCScheduledCallbackService instance, added way for supervisor to meet... zoom contact centersdk androiddeveloperchangelog https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0085600 Enabling Zoom Contact Center Engagement Brief The Zoom Contact Center Engagement Brief feature automatically generates a comprehensive document during zoom contact centerenablingengagementbrief https://preview.zoom.com/en/products/contact-center/ Zoom Contact Center: Contact Center Solutions Zoom Contact Center brings the Zoom CX ecosystem together, helping teams deliver more personal customer experiences in an AI-driven, connected platform. zoom contact centersolutions https://ev.zoom.com/fr/webinars-events/reinvent-the-customer-experience-with-zoom-contact-center-and-the-zoom-virtual-agent/ Reinvent the customer experience with Zoom Contact Center and the Zoom Virtual Agent | Zoom the customer experiencezoom contact centerreinvent https://developers.zoom.us/changelog/contact-center/ios/3.1.0/ Zoom Contact Center SDK - iOS - 3.1.0 - Zoom Developer Changelog Added new form type and fields, fixed chat bug. zoom contact centersdk iosdeveloperchangelog https://developers.zoom.us/changelog/contact-center/web/2.1.0/ Zoom Contact Center SDK - web - 2.1.0 - Zoom Developer Changelog Added enable or disable closed captioning/transcription and translation while in a video engagement. View closed captioning/transcription and translation while... zoom contact centersdkwebdeveloperchangelog https://developers.zoom.us/changelog/contact-center/zoom-contact-center-february-24-2023/ Zoom Contact Center- February 24, 2023 - Zoom Developer Changelog Added new Users, voice Calls, and transfer webhook APIs. Changed Queue, recording, inbox, and historical queue report APIs to add new fields and functionality.... zoom contact centerfebruarydeveloperchangelog https://confluence.esg.wsu.edu/pages/viewpageattachments.action?pageId=444793166&metadataLink=true Attachments - Zoom Contact Center - Transferring Engagement to another ZCC Flow - Knowledge Base -... zoom contact center https://developers.zoom.us/changelog/contact-center/android/1.2.0/ Zoom Contact Center SDK - Android - 1.2.0 - Zoom Developer Changelog Added support for in-app chats with chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window. zoom contact centersdk androiddeveloperchangelog https://developers.zoom.us/changelog/contact-center/ios/2.1.0/ Zoom Contact Center SDK - iOS - 2.1.0 - Zoom Developer Changelog Added enable or disable closed captioning/transcription and translation while in a video engagement, view closed captioning/transcription and translation while... zoom contact centersdk iosdeveloperchangelog https://developers.zoom.us/changelog/contact-center/ios/2.2.0/ Zoom Contact Center SDK - iOS - 2.2.0 - Zoom Developer Changelog Fixed issue with agent name mapping. Fixed alignment of preview page in horizontal view. zoom contact centersdk iosdeveloperchangelog https://www.zoom.com/en/products/contact-center/?amp_device_id=59d2554f-0afe-447b-9649-475385491547 Zoom Contact Center: Contact Center Solutions | Zoom Zoom Contact Center brings the Zoom CX ecosystem together, helping teams deliver more personal customer experiences in an AI-driven, connected platform. zoom contact centersolutions https://developers.zoom.us/changelog/contact-center/zoom-contact-center-march-20-2023/ Zoom Contact Center - March 20, 2023 - Zoom Developer Changelog Added new batch update users, preferences, and variable logs APIs. Added new recording webhooks. Added timezone standards and new fields to engagements,... zoom contact centermarchdeveloperchangelog https://developers.zoom.us/changelog/contact-center/android/2.6.0/ Zoom Contact Center SDK - Android - 2.6.0 - Zoom Developer Changelog Added onError method to the ZoomCCServiceListener listener. It optimizes KB article display, supports uploading attachments and minimizing the video waiting... zoom contact centersdk androiddeveloperchangelog https://www.zoom.com/en/products/contact-center/?amp_device_id=5a223e96-3867-49b0-ac7d-499ce7da737c Zoom Contact Center: Contact Center Solutions | Zoom Zoom Contact Center brings the Zoom CX ecosystem together, helping teams deliver more personal customer experiences in an AI-driven, connected platform. zoom contact centersolutions https://developers.zoom.us/changelog/contact-center/android/2.3.0/ Zoom Contact Center SDK - Android - 2.3.0 - Zoom Developer Changelog Added new method to allow in-app initiation for ZVA chat engagements. zoom contact centersdk androiddeveloperchangelog https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0085601 Generating Zoom Contact Center Engagement Brief Zoom Contact Center Engagement Brief introduces automated generation of a structured record at the start zoom contact centergeneratingengagementbrief https://developers.zoom.us/changelog/contact-center/zoom-contact-center-august-22-2022/ Zoom Contact Center - August 22, 2022 - Zoom Developer Changelog Added APIs for notes, recordings, reports, skills, and users. Added webhooks for engagements, queues, tasks, and users. Enhancements to delete engagement... zoom contact centeraugustdeveloperchangelog https://developers.zoom.us/changelog/contact-center/ios/2.8.0/ Zoom Contact Center SDK - iOS - 2.8.0 - Zoom Developer Changelog Added multi-language support for captions and collect input widget URL. Changed UI enhancement for the Contact Center video channel. zoom contact centersdk iosdeveloperchangelog https://ecosystem.hubspot.com/pt/marketplace/listing/zoom-contact-center-for-hubspot-by-zoom-video-communica-2034501 Zoom Contact Center - Aplicativo para HubSpot | Zoom Video Communications Advanced CTI integration with Zoom Contact Center zoom contact centeraplicativoparahubspotvideo https://www.zoom.com/id/products/contact-center/features/connected-journeys/ Zoom Contact Center: fitur pusat panggilan AI | Zoom Fitur Zoom Contact Center seperti perutean AI, kesinambungan panggilan, dan dialer otomatis tanpa agen memberikan pengalaman terhubung yang membantu... zoom contact centerfiturpusatpanggilanai https://developers.zoom.us/docs/contact-center/ios/ Contact Center SDK for iOS - Contact Center - Zoom Developer Docs Explore the Contact Center SDK for iOS to integrate omnichannel contact center features including chat, video, screen sharing, and scheduled callbacks into... sdk for ioscontact centerzoomdeveloperdocs https://www.zoom.com/en/blog/august-2022-product-update/ New From Zoom: Enhanced Language Support, Improved Contact Center Analytics, Expanded Whiteboard... Learn about our enhanced language and captioning features for meetings and webinars, the latest whiteboard updates, and more! contact center analyticslanguage support