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ITSM 365, Москва / Статьи / Хабр
52 статьи от авторов компании ITSM 365
itsm
https://www.solarwinds.com/itsm/ai-and-automation
ITSM Automation & AI Service Management Software | SolarWinds
Streamline agents' work with SolarWinds ITSM Tools using solutions powered with AI. Let our smart assistants help them with repeated daily tasks!
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https://iw-resources.informationweek.com/free/w_tean445/
ITSM Rankings & Quadrant--See Top Platforms Compared, Free TeamDynamix Report
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https://www.atomicwork.com/
Atomicwork | Agentic ITSM platform
Discover how enterprise IT teams can use Atomicwork's agentic ITSM platform to boost enterprise productivity and drive business growth.
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ITSM Rankings & Quadrant--See Top Platforms Compared Free Report
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https://www.capgemini.com/ro-en/research-and-insight/itsm-the-primary-focus-of-any-modern-it-organization/
ITSM: The primary focus of any modern IT organization - Capgemini Romania
May 9, 2025 - Many organizations fall behind due to their focus on isolated efficiency metrics rather than collective ones, aligned to key business goals, such as customer...
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https://www.freshworks.com/freshservice/reporting/
Freshservice Reporting & Analytics | ITSM Reports for IT Teams
Jul 23, 2025 - Gain actionable insights with Freshservice reporting. Create custom ITSM reports, track KPIs, and improve IT operations efficiency with powerful analytics.
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https://www.thinkhdi.com/services
ITSM Consulting & IT Support Training Center – HDI
ThinkHDI provides a range of services to support IT service and technical support professionals, including consulting, assessments, and benchmarking.
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https://www.freshworks.com/freshservice/resources/ai-powered-itsm-guide/
AI + ITSM: The Ultimate Guide to Smarter, More Efficient IT Operations
Feb 11, 2025 - Discover how AI is transforming ITSM in 2025—from predictive analytics to 24/7 support—helping IT teams work smarter and drive strategic value. Download the...
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https://www.faveohelpdesk.com/
Helpdesk and Servicedesk Software | ITSM, AI and RMM
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https://cloud.tencent.com/product/tandon
腾讯云安灯_IT服务管理_ITSM_服务管理平台-腾讯云
itsm
https://combodo.com/success-story/managing-itsm-for-customers-with-disparate-environments-a-challenge-accepted-with-itop/
Automate operations and integrate multiple ITSM tools with iTop
Dec 9, 2025 - ScaleSquad iTop case study: interoperability, satellites, auto-ticketing and CMDB-driven automation that cut costs and boosted performance.
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https://www.informationweek.com/software-services/the-benefits-of-a-good-self-service-portal-and-itsm-tool
The Benefits of a Good SThe Benefits of a Good Self-Service Portal and ITSM Toolelf-Service Portal...
May 8, 2025 - Self-service portals are critical in reducing the drain on IT resources. Learn what to look for when evaluating vendors for portal capabilities. (SPONSORED)
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https://www.itophub.io/
iTop Hub is the ITSM & CMDB open source community toolset.
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https://www.solarwinds.com/itsm/esm
Service Management for Non-IT Teams in ITSM Software | SolarWinds
Extend ITSM beyond IT. With SolarWinds, enhance service availability and streamline workflows across HR, finance, and more. Discover the difference.
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https://www.techtarget.com/searchitoperations/news/366625739/DevOps-pros-eye-Datadog-developer-portal-for-ITSM
DevOps pros eye Datadog developer portal for ITSM | TechTarget
Datadog expanded its ITSM tools with a self-service developer portal, which it claims represents a cloud-native alternative to traditional CMDB.
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https://www.freshworks.com/pricing/
Freshworks Pricing: Software for ITSM, Customer Service, CRM and more
Dec 15, 2023 - Pricing for Freshworks Customer service, IT service, and CRM software that’s powerful yet easy to use. Now supercharged with generative AI.
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AI-Powered ITSM Platform | Simple, Scalable IT Service for Every Business
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The AI-Powered ITSM Platform
Feb 25, 2026 - EasyVista provides powerful IT service management solutions to improve efficiency, reduce costs, and enhance service delivery for organizations worldwide.
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https://www.cyber.gc.ca/en/guidance/roadmap-migration-post-quantum-cryptography-government-canada-itsm40001
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Roadmap for the migration to post-quantum cryptography for the Government of Canada (ITSM.40.001)
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Managed Cloud & ITSM Services | Kubernetes & DevOps Consulting Services - Assistanz
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https://www.ilert.com/use-cases/customer-support-itsm
ilert Incident Management Platform | Use cases | ITSM
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https://omr.com/en/reviews/category/it-service-management-itsm
ITSM-Tools & Software im Vergleich | OMR Reviews
Vergleiche jetzt die besten ITSM-Softwares auf OMR Reviews miteinander ► Finde das passende ITSM-Tool für Dein Unternehmen.
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https://www.solarwinds.com/blog/category/it-service-management
ITSM - Tech News, Events & Tips | SolarWinds Blog
SolarWinds ITSM - insights into optimizing ITSM and making the best choices for your productivity and planning. IT Service Management tips.
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https://itsm.tools/category/itsm/
ITSM Archives - ITSM.tools
Here is the ITSM.tools category for everything related to ITSM. You will find blogs and best practice here.
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https://opsmatters.com/
Operations | Monitoring | ITSM | DevOps | Cloud | OpsMatters
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ITSM Tools - ITSM Best Practices and ITSM Tool Reviews
Oct 14, 2025 - Not just ITSM tools - ITSM.tools is an independent ITSM website – home of best practice, high-quality, and freely-available ITSM content.
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https://www.freshworks.com/freshservice/it-service-desk/sla-management/
Freshservice SLA Management | Advanced ITSM SLA Software
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https://www.cio.com/article/222223/top-itsm-tools.html
ITSM buyer’s guide: Top 21 IT service management tools | CIO
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Service Desk vs. Help Desk. ITSM Software Comparison | SolarWinds
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https://www.freshworks.com/freshservice/it-service-management/problem-management/
Freshservice Problem Management | ITSM Problem Resolution
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https://www.solarwinds.com/service-desk/use-cases/ai-service-desk
AI Service Desk. Generative AI in ITSM Software | SolarWinds
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https://www.manageengine.com/service-management.html?pos=MEhome&loc=SecondScroll&cat=AllSol
ManageEngine ITSM solution: IT service management software
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https://www.solarwinds.com/itsm/asset-management
Asset Management & CMDB in ITSM Software | SolarWinds
Discover, track, and manage all the assets powering your business—from servers and monitors to tables and chairs—with SolarWinds ITSM tools.
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https://www.atlassian.com/software/jira/service-management/features/service-desk
Jira Service Desk | IT Service Desk & ITSM Software | Atlassian
Collaborative, flexible IT service desk and ITSM software built for the future of IT. Try Jira Service Desk free today.
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https://www.solarwinds.com/service-desk/use-cases/it-problem-management
ITIL Problem Management Software. ITSM Tool | SolarWinds
With Service Desk problem management software solutions, you can quickly identify problems and their root causes. Sign up for a free 30 day trial!
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https://www.solarwinds.com/itsm
ITSM Solution - IT Service Management Software | SolarWinds
Simplify end-user support with automated help desk, IT asset management, and remote support. Affordable IT help desk for IT admins and support teams!
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Ditch ITSM Complexity with AI & No-Code, Free TeamDynamix Webinar
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https://www.cio.com/it-service-management/
ITSM – CIO
ITSM | News, how-tos, features, reviews, and videos
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https://www.freshworks.com/customers/stories/databricks/
Databricks Streamlines Company-Wide Employee Support with Freshworks ITSM and ESM
Jun 8, 2024 - Freshservice’s AI-powered automation and self-service tools revamped IT support ops, then expanded to eight other departments.
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https://www.freshworks.com/freshservice/resources/demo-video/
Freshservice Product Demo | Full ITSM Platform Walkthrough
May 10, 2025 - Watch the demo for a full walkthrough of Freshservice’s AI-powered ITSM platform. Explore modules for IT operations, service delivery, asset management, and...
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https://www.cio.com/article/230741/what-is-itsm-managing-it-to-serve-business-needs.html
What is ITSM? Managing IT to serve business needs | CIO
May 27, 2025 - As technology becomes increasingly essential to business growth, companies look for ways to incorporate IT services into overall needs. ITSM helps businesses...
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https://www.solarwinds.com/service-desk/integrations/microsoft-teams
Integrate ChatOps Collaboration Tools Like Microsoft Teams With ITSM Solutions Like SolarWinds...
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https://www.freshworks.com/freshservice/ai-itsm/
Freddy AI | AI-Powered ITSM Platform by Freshservice
Nov 12, 2025 - Democratize AI for everyone who drives your service teams—deliver personalized employee assistance, enable agents to focus on high-value tasks, and empower...
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https://www.lemagit.fr/resources/ITSM-Case-Management-Enterprise-Service-Management
ITSM, Case Management, Enterprise Service Management | aide et recherche de LeMagIT
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ITSM Consulting Company | IT Help Desk, Tech Support, IT Technician & Service Management Training &...
ThinkHDI is a global community of IT service and technical support professionals providing resources, training, and certification programs for career...
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https://www.peerspot.com/categories/it-service-management-itsm
Best IT Service Management (ITSM) Solutions for 2026
Top IT Service Management (ITSM) solutions for 2026: Let your peers help you. Read real IT Service Management (ITSM) reviews from real customers.
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Better software lifecycle, DevOps, AI & ITSM made possible | Eficode
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ITSM Maturity Model. IT Service Management Level Assessment | SolarWinds
Check your ITSM maturity level with SolarWinds interactive Maturity Model, aligned to 5 key areas of IT service management. Try it out now for free!
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ITSM Rankings & Quadrant--See Top Platforms Compared Free White Paper
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https://www.alloysoftware.com/
Alloy Software | Top Rated ITSM and ITAM Solutions
Jan 21, 2026 - Our ITSM, Service Desk, and ITAM software is designed to empower IT teams to achieve incredible results. Cloud and On-prem!
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ITSM Consulting & IT Support Training Center – HDI
ThinkHDI provides a range of services to support IT service and technical support professionals, including consulting, assessments, and benchmarking.
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https://www.freshworks.com/customers/stories/asianpaints/
Asian Paints transforms ITSM with AI-powered automation | Freshworks
Feb 5, 2025 - Freshservice delivers 300-400% faster implementation and 33% more service registrations for the pioneering paint manufacturer
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https://itsm.tools/about-us/
About Us - ITSM.tools
Aug 14, 2025 - Here you will find an overview of ITSM.tools – who we are and our business model, as well as details on our transparency statement.
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ALP ITSM - ИТ-аутсорсинг для бизнеса | Услуги IT-аутсорсинга c 1996 г. ☎ +7 (495) 191-10-23
Услуги IT-аутсорсинга и обслуживания компьютеров организаций; ⭐ Комплексный ИТ аутсорсинг: поддержка ИТ инфраструктуры 24/7 ⭐ ИТ обслуживание бизнеса с...
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https://www.solarwinds.com/campaign/state-of-itsm
State of ITSM Report 2025 | SolarWinds
See how generative AI is creating a performance gap in ITSM. Our 2025 report analyzes data from thousands of users to show how GenAI reduces resolution times...
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https://www.techtarget.com/searchitoperations/definition/ITSM
What is IT Service Management (ITSM)? | Definition from TechTarget
Learn what IT service management is, how it's used and why it's important. Examine ITSM use cases, frameworks and how ITSM compares to ITIL and DevOps.
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https://www.theregister.com/2026/04/11/salesforce_vs_servicenow_itsm_battle/
Salesforce is taking on ServiceNow in ITSM. The winner is AI • The Register
Apr 10, 2026 - FEATURE: Benioff banks on user engagement while McDermott wants to govern AI agents
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Desk Manager - AI Platform - ESM - ITSM.
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https://www.freshworks.com/freshservice/it-service-management/change-management/
Freshservice IT Change Management Software – ITSM Tool
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Managed Server Hosting: Professionelles ITSM | firstcolo
Apr 17, 2026 - Managed Server Hosting: Sie mieten dedizierte Server samt Hardware – wir übernehmen die komplette Verwaltung für Sie.
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Freshservice for MSPs Pricing | Tailored ITSM Solutions for Modern MSPs
Jun 10, 2025 - Explore Freshservice pricing for MSPs. Discover flexible, purpose-built ITSM solutions designed to streamline operations and boost client satisfaction for...
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https://www.redhat.com/en/topics/automation/what-is-it-service-management-itsm
What is IT service management (ITSM)?
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Freshworks Recognized in Gartner® Magic Quadrant for AI in ITSM
Sep 8, 2025 - Freshworks is named in the Gartner® Magic Quadrant™ for AI Applications in IT Service Management. Discover how our product roadmap, low overhead, and flexible...
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Purple Griffon | ITIL Training Courses & ITSM Training
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Freshservice Features: ITSM, ITAM, ITOM, ESM & Service Desk
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ESM Isn't ITSM 2.0: The 4 Pillars of Enterprise Service Management
Oct 16, 2025 - Learn why Enterprise Service Management (ESM) must go beyond simply replicating ITSM processes. Discover the four pillars of ESM, focusing on experience,...
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Free Trials of Observability, Network Monitoring, ITSM and Database Software | SolarWinds
Download your free trial of network monitoring, database, and service management tools at SolarWinds to solve your top IT challenges today.
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Motadata | AI-Powered Network Monitoring & ITSM Software
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HDI IT Service Management Consultant | ITSM Consulting Company
HDI Service Management Consulting will give you a holistic approach to people, process, and knowledge that facilitates the achievement of your outcomes.
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Apr 15, 2026 - With our software solutions for Customer Service, ITSM, ISMS, Cyber Defense, we help companies be successful and comply with international standards.
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TeamDynamix AI ITSM | Scalable, Codeless IT Service For All
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ITSM Product Updates | Upcoming Features & Updates in Freshservice
May 1, 2025 - Check out the Latest ITSM ITIL Product Updates ✓ Upcoming features and updates in Freshservice ITSM Software
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IT Service Management | ITSM Platform by Freshservice
Nov 12, 2025 - Streamline IT service operations with modern ITSM. Deliver exceptional employee experiences, automate workflows, and optimize IT efficiency with Freshservice.
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Unified ITSM Improves Productivity for Coherent | Freshworks
Sep 26, 2024 - With Freshservice, the laser manufacturer brought together four disjointed systems into one.
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Forrester ITSM & ESM Roundtable Houston 2026 | Freshworks
Mar 6, 2026 - Join Freshworks and Forrester in Houston on April 23 for an executive IT roundtable. Discover how strategic ITSM and ESM accelerate enterprise resilience.
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Unified ITSM Boosts Satisfaction at DPD | Freshworks
Oct 29, 2024 - Freshservice revamps ticketing and collaboration among agents, leading to improved productivity and more self-service.
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IT Service Management: ITSM Best Practices | SolarWinds
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