https://zammad.com/en/product/features/knowledge-base
Knowledge Base | Zammad Features
Create articles easily and share the knowledge about your company with the entire team. Multilingual and customizable. Get Zammad now!
knowledge basezammad features
https://zammad.com/en/product/features/microsoft-365
Microsoft 365 | Zammad Features
Monitor and categorize incoming emails from your helpdesk. Define and customize settings for your outbound emails.
zammad featuresmicrosoft
https://zammad.com/en/product/features/bundle-or-split-tickets
Link and Split Tickets | Zammad Features
You can connect and link similar tickets or split tickets to handle different issues separately. Get started now!
split ticketszammad features
https://zammad.com/en/product/features/security
Security Features | Zammad
Always secure communication with Email encryption, individual user rights, access tokens and a device log. Enjoy your secure Zammad helpdesk!
security featureszammad
https://zammad.com/en/product/features/permanent-marking
Permanent Marking | Zammad Features
Highlight important details of your tickets in Zammad and mark them permanently for everyone. Work efficiently with Zammad
zammad featurespermanent
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https://zammad.com/en/product/features/customer-interface
Customer Interface | Zammad Features
Always up-to-date with the customer interface! See live changes and the current status of your ticket. With Zammad you never miss an update again.
zammad featurescustomer
https://zammad.com/en/product/features/multilingualism
Multilingualism And Various Languages | Zammad Features
Zammad helpdesk is available in over 40 languages and new languages are constantly added. The ticket system for global teams. Get Zammad now!
various languageszammad
https://zammad.com/en/product/features/placetel
Placetel Integration | Zammad Features
With Placetel integration in Zammad, you get detailed caller logs for all incoming Placetel calls. Easy setup, even better customer service!
integration zammad features
https://zammad.com/en/product/features/editor
Editor | Zammad Features
In your Zammad Helpdesk, you can customize tickets using keyboard shortcuts for text designs, images, or lists. Stay structured!
zammad featureseditor
https://zammad.com/en/product/features/historization-of-changes
Historization of Changes | Zammad Features
Zammad logs your entire ticket history. Never miss or forget a detail and track previous correspondence easily. Discover Zammad now!
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https://zammad.com/en/product/features/nagios-integration
Nagios Integration | Zammad Features
Integrate your Nagios monitoring tool and receive live updates and alerts directly as a ticket in your Zammad helpdesk. Always up to date!
integration zammad features
https://zammad.com/en/product/features/parent-child-relationship
Parent - Child Relationship | Zammad Features
With the parent-child relationship, you can easily categorize tickets, classify them, and define relationships. Always have all tickets under control!
parent child relationship
https://zammad.com/en/product/features/github-integration
GitHub Integration | Zammad Features
With the GitHub integration, you can see information about issues in Zammad tickets and make initial edits directly in the Zammad helpdesk.
integration zammad features
https://zammad.com/en/product/features/sla
SLAs and Escalations | Zammad Features
Exceed all expectations and maximize your customer support. Zammad helps you meet and evaluate response times. Keep your promises now!
zammad featuresslas
https://zammad.com/en/product/features/whatsapp-business-integration
WhatsApp Business Integration | Zammad Features
With WhatsApp Business integration, you will receive a ticket for each text message. You can reply directly from your Zammad helpdesk!
integration zammad features
https://zammad.com/en/product/features/out-of-office-replacement
Out of Office and Replacement | Zammad Features
In Zammad, you can specify who will represent you in your absence. Your tickets will then be forwarded automatically. Enjoy your free time!
zammad featuresoffice
https://zammad.com/en/product/features/s-mime
S/MIME Integration | Zammad Features
Encrypt and sign your emails in Zammad with S/MIME integration. Always safe and easy to set up with our step-by-step guide!
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https://zammad.com/en/product/features/cti-integration
CTI Integration | Zammad Features
Connect your computer telephony integration (CTI) with Zammad and have all customer data always at hand. Personalized support with Zammad!
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https://zammad.com/en/product/features
Overview of Features | Zammad
Features to boost Productivity, Integrations for a stronger Helpdesk, and more. Find out now what makes Zammad so special!
features zammadoverview
https://zammad.com/en/product/features/language-detection
Language Detection | Zammad Features
Zammad automatically detects the language of incoming tickets, making it easy to send the right replies and route conversations to the right teams....
language detectionzammad
https://zammad.com/en/product/features/ical-integration
iCal Integration | Zammad Features
Keep all your appointments, deadlines, and reminders in one place with the iCal integration. Easily connect your Zammad to your favorite calendar app.
integration zammad features
https://zammad.com/en/product/features/twitter-integration
Twitter Integration | Zammad Features
With the Twitter integration, you always keep an eye on all tweets and mentions. Reply to tweets and messages directly in your Zammad helpdesk!
integration zammad features
https://zammad.com/en/product/features/assignment-from-user-to-organization
Assigning User to Organization | Zammad Features
In Zammad you can easily create organizations, group customers, assign rights and monitor activities. Maximize productivity now!
zammad featuresassigninguser
https://zammad.com/en/product/features/gitlab-integration
GitLab Integration | Zammad Features
Easily link GitLab and Zammad, receive new issues as tickets, and edit them directly in Zammad! All in one place with Zammad!
integration zammad features
https://zammad.com/en/product/features/clearbit-integration
Clearbit Integration | Zammad Features
Integrate Clearbit with your Zammad Helpdesk to get updates on all your contacts! Make your service even more personal now!
integration zammad features
https://zammad.com/en/product/features/full-text-search
Fast Full-text Search | Zammad Features
Incredibly fast full-text search. Cover tickets plus their attachments and scan 40GB of data in less than 3 seconds. Search faster in Zammad.
full textzammad featuresfast
https://zammad.com/en/product/features/core-workflows
Core Workflows | Zammad Features
Personalize your helpdesk! Create individual screens for different teams, define appropriate fields for each group and much more!
zammad featurescoreworkflows
https://zammad.com/en/product/features/individual-lists-and-overviews
Individual Lists And Overviews | Zammad Features
Maximize efficiency with individual lists and overviews. Select from dozens of attributes and choose specific parameters. Work better with Zammad!
zammad featuresindividual
https://zammad.com/en/product/features/editing-conflict-warning
Editing conflict warning | Zammad Features
Zammad warns you about processing conflicts and when another agent is processing the same ticket. No more duplicates and overwriting!
zammad featureseditingwarning
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https://zammad.com/en/product/features/i-doit-integration
i-doit Integration | Zammad Features
Add i-doit objects to Zammad tickets and create Zammad tickets directly in i-doit. Always all data, processes, and systems at hand!
integration zammad features
https://zammad.com/en/product/features/responsive-design
Responsive Design | Zammad Features
You can access your tickets at any time! Use Zammad conveniently on mobile devices with Responsive Design for your helpdesk. Stay flexible with Zammad!
responsive designzammad
https://zammad.com/en/product/features/text-modules
Individual Text Modules | Zammad Features
Handle customer inquiries more efficiently. Create your own flexible text modules and easily import existing templates in Zammad.
zammad featuresindividualtext
https://zammad.com/en/product/helpdesk
Powerful Helpdesk Features | Zammad
These features make Zammad the best helpdesk software on the market. Improve your customer service with our smart ticket system!
helpdesk featurespowerful
https://zammad.com/en/product/features/monit-integration
Monit-Integration | Zammad Features
With Monit integration, you can now link the monitoring tool to the Zammad helpdesk and receive tickets for all emails from Monit.
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https://zammad.com/en/product/features/webhooks
Webhooks | Zammad Features
With Webhooks, you can send real-time data from Zammad to third-party systems and securely transfer information to your applications. Learn more now!
zammad featureswebhooks
https://zammad.com/en/product/features/two-factor-authentication
Two-Factor Authentication | Zammad Features
Access denied: Two-Factor Authentication (2FA) is an extra layer of security adding an additional hurdle for unauthorized access to Zammad.
two factor authentication
https://zammad.com/en/product/features/detailed-profiles
Customer Information Page | Zammad Features
See all information on a customer at a glance and provide your best service. Easily share notes with your team. Discover Zammad now!
customer informationzammad
https://zammad.com/en/product/features/facebook-integration
Facebook Integration | Zammad Features
With Facebook integration, you will receive a ticket for each post-comment. You can reply directly from your Zammad helpdesk!
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https://zammad.com/en/product/features/autosave
Autosave | Zammad Features
Closing without saving is no longer a problem. With Zammad's autosave feature you never lose an edit again. Work smoothly with Zammad!
zammad featuresautosave
https://zammad.com/en/product/features/grafana-integration
Grafana Integration | Zammad Features
Simply integrate Grafana into your Zammad, analyze data, create reports and evaluate your performance. Get started now!
integration zammad features
https://zammad.com/en/product/features/mentions
Mention and Watch | Zammad Features
With this feature, you can easily tag colleagues in tickets and also watch important tickets without them being assigned to you. Learn more now!
zammad featuresmentionwatch
https://zammad.com/en/product/features/groups
Groups | Zammad Features
Groups provide a department-specific separation within your team. Here you can easily define authorizations. Always keep the overview!
zammad featuresgroups
https://zammad.com/en/product/features/vip
VIP-Status | Zammad Features
Privilege your most important customers as VIPs and customize their settings individually. Discover Zammad for your company now!
vip statuszammad features
https://zammad.com/en/product/features/sipgate
Sipgate Integration | Zammad Features
Easily connect your Sipgate Internet telephony tool to Zammad and get valuable call logs. Start calling now!
integration zammad features
https://zammad.com/en/product/features/zammad-migrator
Easy Migrator | Zammad Features
Change to Zammad without data loss! Easily migrate from Freshdesk, Zendesk, OTRS or Kayako with our Migrator. Switching has never been so easy!
zammad featureseasymigrator
https://zammad.com/en/product/features/checkmk-integration
Checkmk Integration | Zammad Features
Integrate Checkmk for infrastructure and application monitoring into your Zammad and receive a ticket for every alert! Get started now!
integration zammad features
https://zammad.com/en/product/features/telegram-integration
Telegram Integration | Zammad Features
Integrate Telegram with your Zammad Helpdesk and get a ticket for every message. Communicate quickly and efficiently!
integration zammad features
https://zammad.com/en/product/features/archive-import
Archive Import | Zammad Features
Import tickets and emails from other systems directly into Zammad and access all your existing data from your new helpdesk!
zammad featuresarchiveimport
https://zammad.com/en/product/features/exchange-integration
Exchange Integration | Zammad Features
With the automatic Exchange synchronization in your Zammad Helpdesk, all updates to your Exchange contacts are also implemented in Zammad.
integration zammad features
https://zammad.com/en/product/features/microsoft-teams-integration
Microsoft Teams Integration | Zammad Features
Connect your Zammad Helpdesk to Microsoft Teams and never miss any updates again!
microsoft teams integration
https://zammad.com/en/product/features/chat
Smart Chat | Zammad Features
Solve customer queries 7x faster with Zammad. Our smart chat is customizable and branded and only available when you are.
zammad featuressmartchat
https://zammad.com/en/product/features/branding
Branding For Your Helpdesk | Zammad Features
Branding improves mission focus and corporate identity. Use Zammad's branding options and make the most of your helpdesk. Try Zammad now!
helpdesk zammadbranding
https://zammad.com/en/product/features/sms
SMS Integration | Zammad Features
Quickly and easily set up SMS integration in your Zammad Helpdesk. Optimize your exchange and never miss a message again!
integration zammad features
https://zammad.com/en/product/features/multiple-tasks
Multiple Tasks And Tabs | Zammad Features
Multitasking made easy! View and edit multiple documents (tickets, users, organizations) at the same time. Get your Zammad helpdesk now!
multiple taskszammad features
https://zammad.com/en/product/features/organization-information-page
Organization Information Page | Zammad Features
Have all information about an organization, as well as ticket history and members in one place. Always have all information at hand with Zammad!
zammad featuresorganization